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    • customer service

    • 51.

      When You Work For a Man


      by Marilyn Mackenzie - 2007-02-13
      Years ago, most offices had a saying stuck somewhere on the walls. It might have been near the copier, near the coffeepot, or near the water cooler - where supposedly everyone gathered. (Funny, I ne...
    • 52.

      Do I Really Need a Toll Free Number for My Business?


      by Adriana Copaceanu - 2007-02-14
      Toll free numbers are no longer only for big corporations. If you have a business today, and want to be seen as serious, you absolutely need a toll free number.Why do you need an 800 number? Here are ...
    • 53.

      Customer Service-What's Love Got To Do With It?


      by Linda Zdanowicz - 2007-02-15
      What's love got to do with great customer service? Think about the best service experience you've ever had. You shouldn't have to think hard; good service is rarely forgotten. We love it.How did y...
    • 54.

      Code Red Alert: The Humans are Missing


      by Stevee Ashlock - 2007-02-15
      Customer service is quickly becoming an extinct, lost art form; gas stations, grocery stores, post office, but especially in the airline business. Humans are being replaced by "do it yourself" check-...
    • 55.

      Persuasion Tip in Dealing With Irate Clients


      by Michael Lee - 2007-02-16
      Having an upset client is one of the most challenging situations a salesperson can face. How do you exactly temper the anger of a person who obviously is ranting because of something you, your product...
    • 56.

      Customer Service Is Not A Department


      by Harald Anderson - 2007-02-19
      The only reason your company exists is to solve problems for customers. If you do not do this well the customers go away and your company ceases to exist. I have often marveled at how huge corporation...
    • 57.

      Win With Customer Service


      by Jim McCain - 2007-02-20
      The secret to competitive success is to give customer service so far above the customers' expectations that it becomes legendary. This service must be driven by "customer needs and wants" and be tied...
    • 58.

      Job #1: Customer Service


      by Jim McCain - 2007-02-20
      Keeping your customers happy is probably the most important job your company has. If customers feel good about your company and the products or services it provides, they will not only be less incline...
    • 59.

      The Right People


      by William Frank Diedrich - 2007-02-22
      Great leaders surround themselves with great and skillful people. Jim Collins, author of Good to Great, and his team researched what it takes for organizations to achieve greatness. He identified grea...
    • 60.

      Customer Service - On A 1-10 Scale It Was 12.5


      by Jim Meisenheimer - 2007-02-24
      Just getting back from seven days at the Westin Hotel in Puerto Vallarta.The purpose of this trip was to meet with my mastermind group - Master Speakers International. We've been meeting four times a...