customer service

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  • customer service

    • 61.

      Appreciating Your Customers: Treat Your Customers Well And They'll Be Repeat Buyers!


      by Susan Payton - 2007-02-26
      Your customers are wonderful. Without them, your business wouldn't exist. From time to time, shouldn't you thank the people that keep your business running? By doing just a few small things, you can i...
    • 62.

      Remembering Customers' Names - The Fail-Safe Guide


      by Joshua Hodge - 2007-02-26
      My next-door neighbor has the longest sleeves you have ever seen, I don't know how he gets any work done with his hands all tangled up in those lengthy tube like frustrations. Although he and his wife...
    • 63.

      Management - Customer Service


      by Charles W King - 2007-02-27
      Customer service is always a hot topic. How many times have you gone to a business where the employees waiting on you appear to not care if you were there or not? How many times have you gotten your c...
    • 64.

      15 Principles for Complete Customer Service


      by Kenneth Wallace - 2007-02-28
      I'm simply going to list these fifteen principles for complete customer service and let you draw your own conclusions regarding the following questions (these need to be answered in sequence):• Is thi...
    • 65.

      Why Do We Accept Government Incompetence, Decade After Decade!


      by Geoff Ficke - 2007-02-28
      Recently I visited a new car dealership, something millions of people in the United States do every month. Several weeks later I visited the Florida State Department of Motor Vehicles for a bit of lic...
    • 66.

      Your Character Is Showing


      by Ed Horrell - 2007-03-07
      I recently read a compelling article in USA Today in which the CEO of a major company stated that he felt that the real character of a person was reflected in how they treated the waiter in a restaura...
    • 67.

      Business Relationships Marketing CRM - The Human Factor


      by TERESA WRIGHT - 2007-03-08
      Although I am a proponent of CRM software and database management, I have never, nor will I run across a software solution that provides Complete CRM. On a note of credibility, my company, Wright...
    • 68.

      Are Your Employees Empowered To Provide World-Class Customer Service?


      by Ed Horrell - 2007-03-09
      One of the lessons that are learned from the leaders in customer service is that employees who are empowered to make decisions on behalf of their customers provide the best service. This is reflected...
    • 69.

      What is Superior Service?


      by Kevin Dwyer - 2007-03-11
      "Waiter, there is a fly in my soup!""I am so sorry sir; let me replace that for you""I am so sorry sir; let me replace that for you and your entrée will be free of charge""I am so sorry sir, let me re...
    • 70.

      Why Advertise?


      by Loralea Prentis - 2007-03-14
      A lot of businesses advertise, but I often wonder if some of them know why they are doing it. Take the time to look around this week, as you do your grocery shopping, run the kids to hockey practice,...