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    • customer service

    • 21.

      Best Marketing Strategies, A Bread Baking Recipe For Business Owner Success


      by John Powers - 2006-12-24
      Business owners everywhere know: it takes policies and strategies to make a business succeed. The idea of owning a business has become so competitive, that most business owners will spend a lot of ti...
    • 22.

      How Hiring the Wrong People Can Kill Your Business


      by Grant D. Robinson - 2006-12-24
      There is no decision more important than who you hire for your business. The right people will make you money. The wrong people always cost you money.When you think about it, there is only one reaso...
    • 23.

      Magic Words: What Words are Music to the Ears of your Customers?


      by Craig Harrison - 2006-12-26
      Let's face it, some words have magical powers. Just as "Open Sesame" magically opens the door to a new world, so too can other words and phrases have similar effects on your customers and clients. Thi...
    • 24.

      One Day Trip to Singapore


      by SJ Leong - 2006-12-27
      Last week I went to Singapore just to open a bank account. I took a bus right after work and departure to Singapore at night. It took the bus about 8 hours to reach Singapore. It was about 5AM in the ...
    • 25.

      Mistakes To Sell By


      by Daniel Sitter - 2006-12-31
      Every company, no matter how diligently they may endeavor to do otherwise, makes mistakes from time to time. Many progressive companies, large and small, employ redundant checks to help ensure that ea...
    • 26.

      Customer Service 101


      by Lara Velez - 2007-01-02
      I can't be the only one who has noticed the decline in customer service these days. It is a very sad thing. I have stopped shopping at many stores because of how I was treated. I believe that customer...
    • 27.

      The Difference Between Customer Service and Customer Satisfaction


      by Bart Allen Berry - 2007-01-02
      We all love to be welcomed warmly, attentively waited on with polite and enthusiastic anticipation of and fulfillment of our needs by a professional looking worker with a subservient attitude. This i...
    • 28.

      Caught in the Act!


      by Kathy Condon - 2007-01-04
      Recently, my colleague and I made one of our bi-monthly training trips to California. We considered it a "normal trip," until something began to happen that quickly caught our attention: terrific c...
    • 29.

      Internet Mystery Shopping - How Should You Choose a Mystery Shopping Agency?


      by David J Hallett - 2007-01-07
      There are of course, many mystery shopping agencies that will sell you their bells and whistles approach, whereby 'experienced' researchers will descend on a business and collect information relating ...
    • 30.

      Who is Costing You Money?


      by Kelley Robertson - 2007-01-14
      My wife and I recently needed to renew our mortgage for another term. The last time our mortgage was due, our bank called several months in advance and offered a good interest rate so we automatically...