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    • customer service

    • 161.

      Sales Marketing Building up your sales speed


      by ROD LOW - 2007-07-09
      The best way to get up to speed quickly is to make mistakes early. You have to learn the hard way: by doing, making mistakes and redoing. It's your ability to fail and fail quickly t...
    • 162.

      Developing a Value Philosophy


      by Adele Sommers - 2007-07-11
      As you may have guessed, providing great benefit to customers doesn't occur by accident. It comes directly from applying a well-designed value philosophy. What does it take to create outstanding produ...
    • 163.

      Sales Marketing Tools for Building Customer Loyalty


      by ROD LOW - 2007-07-11
      1.         Thank-you notes: This is a no-brainer, but you'd be surprised at how many entrepreneurs neglect to write thank-you notes--especi...
    • 164.

      Satisfaction Surveys Mask Customers' Reasons For Defecting


      by Peter George, The Customer Experience Guy - 2007-07-12
      I see it all the time -- companies using the terms "customer experience" and "customer satisfaction" as if they are synonymous. They're not. The former is based on emotion that is derived from a proce...
    • 165.

      Developing A Philosophy For Creating Product And Service Value


      by Adele Sommers - 2007-07-13
      Providing great value to customers results directly from applying a well-designed philosophy for creating outstanding products and services. How do you create offerings that are profitable and also ca...
    • 166.

      How to Deliver Technical Support that Delights the End User


      by Don R. Crawley - 2007-07-21
      "Technology, like art, is a soaring exercise of the human imagination.", according to sociologist Daniel Bell in his 1980 book, The Winding Passage. The art of what we do, as information technologist...
    • 167.

      Bury Your Ego.... It Just Doesn't Matter


      by Keith A. Lee - 2007-07-21
      I recently invested in myself and my company by attending a Glazer Kennedy Inner Circle event. While there, I went to lunch at an indepen-dent fast food style Mexican restaurant. The food was so good,...
    • 168.

      Quit Being A Salesperson


      by Mark Hunter - 2007-07-21
      Many sales are lost because of "sales." To be successful in this profession requires listening to the customer. Unfortunately as salespeople, we often hear so many different things that we feel the ne...
    • 169.

      How To Achieve One View Of Your Customer


      by Scott Van Dam - 2007-07-24
      Customer Resource Management (CRM) is a broad phrase that encompasses the management of an organizations customer base and involves the capture, storage and analysis of its customer information.Custom...
    • 170.

      Tips On Becoming A Better Sales Department Leader


      by Tim Millett - 2007-07-24
      Successful sales department leaders understand the products they are selling and recruit only those who are able to sell benefits and features of the goods and services offered by a company. Sales is ...