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    • 171.

      Customer and Client Rapport: Why Should They Care About You?


      by Jack Deal - 2007-07-26
      In the good old days contracts were not the norm. A handshake sealed a deal and one's word was one's reputation. Times have changed. Now many businesses have contracts, lawyers and a more complex meth...
    • 172.

      How to Deliver Technical Support that Delights the End User, Part Two


      by Don R. Crawley - 2007-07-27
      In part two of my series on delighting the end user, we'll talk about how to provide dependable and reliable service.Users say they want dependable and reliable service when they contact the help desk...
    • 173.

      The Unique Selling Proposition - What is It?


      by Bob Pearce - 2007-07-28
      I. A Unique Selling Proposition focusesIn developing a USP a business owner is forced to carefully look at his business to see those things which differentiate the business from another one. If you c...
    • 174.

      Strengthing Team Performance With Management Training


      by Tim Millett - 2007-07-31
      Leading groups in the workplace can be more difficult than expected, especially if you are not a seasoned leader. Even though you may have the basic organizational, management, and communication skill...
    • 175.

      Sea Shipping Company Renown For Reliability!


      by Vic Darbourn - 2007-08-03
      A sea shipping company has an extensive range of stuff in stockpile for persons who would like to mail parcels or cargoes to diverse sites. Proceeding from needs of the customer, sites of a cargo its ...
    • 176.

      Delighting Your User: Providing Responsive End User Support


      by Don R. Crawley - 2007-08-07
      Users tell us that it's important for us to be responsive. How do you get your users to say you're responsive to their needs?This is about your willingness to respond to customer needs by answering t...
    • 177.

      Use Symbols to Reinforce Exceptional Customer Service


      by Keith Lee - 2007-08-13
      I think symbols are critical for business and personal success. It is just so easy to lose track and get off course. Symbols help us to keep focused and on course. So at American Retail Suppl...
    • 178.

      What Is the Big Deal About Customer Service?


      by Jeev Trika - 2007-07-31
      There has been so much talk about the importance of customer service. Phrases like "the customer is always right" and "the customer comes first" are ideas that many marketers swear by. But why ...
    • 179.

      The Power of Words - How to Avoid Stomping on Personal and Customer Relationships


      by Sandy Reed - 2007-08-18
      The power of the word is real whether or not you are conscious of it.Your own words are the bricks and mortar of the dreams you want to realize. Behind every word flows energy.Sonia ChoquetteOne of th...
    • 180.

      Customer Service: A Missing Skill?


      by Mandy Leonard - 2007-08-24
      Copyright (c) 2007 Mandy LeonardYou have to make more sales! This is the message that is drilled into every salesperson's mind on a daily basis. Usually they're expected to achieve this through ...