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    • sales training

    • 61.

      3 Steps to Appealing to Customer Values


      by Dr. Gary S. Goodman - 2007-01-23
      In a recent article I mentioned we're erring in marketing, selling, and in customer retention activities by focusing on CRM, on customer service, and on customer satisfaction.Instead, we should be con...
    • 62.

      The Sales Theory of Relativity: ABC = Always Be Closing!


      by Geoff Ficke - 2007-01-23
      Albert Einstein's famous "Theory of Relativity" (e = mc2) is as familiar to many millions of people as a popular modern commercial limerick for a soft drink or a jingle for a candy bar. Even though ve...
    • 63.

      Turn Customers Into Clients for Life


      by Marc Eskew - 2007-01-26
      Do you constantly find yourself battling with your customers on price? Are you losing sales that you were sure you were going to get? If you want to start winning more sales, you need to stop selling ...
    • 64.

      5 Reasons Customer Service Reps Should Record Themselves


      by Dr. Gary S. Goodman - 2007-01-26
      "Your call may be recorded for quality purposes," the electronic voice announces to the caller.We're so used to hearing this notification that companies don't even teach reps how to respond properly w...
    • 65.

      Small Businesses Need Sales Scripts, Too!


      by Dr. Gary S. Goodman - 2007-01-26
      Scripting has been employed in selling for at least 80 years that I'm aware of, and perhaps a lot longer.It is the use of patterned sales talks, predictable and reliable conversational strategies that...
    • 66.

      Customer Service Managers: Are You Going to Make Your Troops March?


      by Dr. Gary S. Goodman - 2007-01-27
      In an ideal world, each person would find his highest and best uses to society and apply himself to them.He'd be paid in a manner that is precisely commensurate to his contributions.He'd happily dispa...
    • 67.

      3 Simple R.A.T.I.O.S. to Fuel Skyrocketing Success in Closing Sales - Part 2


      by Larry Gassin - 2007-01-27
      Last time we discussed how no matter what you do, what business you're in, what you're involved in pursuing, or what relationship you're trying to build or impact, the old saying that "nothing happens...
    • 68.

      Trust Me, I'm in My Underwear -- The Guys (and gals) Who Earn TRUST are the Most Successful


      by DA Jack Hayford - 2007-01-28
      The Network Marketing World was fractured, it seems to me, by the advent of the Internet. Traditional network marketing sales and recruiting techniques (weekly meetings, conference calls, "belly to be...
    • 69.

      You Can Either Be Cheapest Or The Best...


      by Kim Klaver - 2007-01-28
      Item 8 on Hugh's list the other day...He adds "I know which one I'd rather be."Which one would you rather be?How do you see yourself with your product or business?A walking mini-WalMart or a walking m...
    • 70.

      Is The Business Really For You?


      by Kim Klaver - 2007-01-28
      The path to personal and financial success is never straightforward, no matter how easy the people selling either one make it look.Network marketing's no different. It's not an easy path. And most cer...