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    • customer service

    • 11.

      Generating Customer Loyalty


      by Pj Germain - 2006-12-05
      Becoming and staying customer-intimate requires more than building client knowledge and having expertise in re-engineering our customers business processes. We must offer more than just service. We ne...
    • 12.

      5 Rules For Great Marketing


      by Andrew Pritchard - 2006-12-05
      Does your business have all the customers it needs? Does it have a potent marketing system that reliably goes out into the marketplace and brings in profitable business?Most businesses don't.But marke...
    • 13.

      A Simple But Effective Formula


      by Janae Wentworth - 2006-12-06
      Providing excellent customer service needs to be a key, fundamental practice. It is a way of life! Daily actions must reflect spoken words. Each employee needs to be committed to "walk the talk" and p...
    • 14.

      Customer Service is a Way of Life - Not a Promotional Campaign


      by Janae Wentworth - 2006-12-06
      Defining Customer ServiceCustomer service is understanding and exceeding the needs of the customer.A customer, or client, is someone who purchases a commodity or service.Service is the work performed ...
    • 15.

      The Customer Is the One Who Matters


      by Janae Wentworth - 2006-12-06
      Excellent customer service exceeds customer needs (real or perceived) in a consistent and dependable manner.Note the phrase "real or perceived." This is very important in understanding excellent cust...
    • 16.

      Staying in Top Condition to Serve Customers with Excellence


      by Janae Wentworth - 2006-12-06
      Here is some information to help you stay proactive - to be in control of yourself and your emotions.1. Have a safety valve for your emotions. If you suppress your anger and emotions all the time, you...
    • 17.

      No Cellular Phone Customer Service


      by Victor Epand - 2006-12-08
      Last month I helped somebody with an almost identical problem – no customer service, no reception on the line, etc., and it worked out ok. What we did was to contact the consumer division of th...
    • 18.

      Office Phones Giving You Problems?


      by Paul Baum - 2006-12-10
      With so much new technology, including Voice over IP (VOIP), coming to the office today, small business owners and managers are increasingly challenged to maintain their systems. They face the ordeal...
    • 19.

      Customer Service and the Identity Crisis


      by C Weaver - 2006-12-16
      A few weeks ago I noticed a problem with my financial situation: My money was leaving home and not coming back with anything to show for it. I found this out by reading my debit card statement. It se...
    • 20.

      Mediocre Employees Don't Build Great Companies


      by Grant D. Robinson - 2006-12-21
      "Greatness" is a goal of every driven leader. Though greatness can be defined many different ways. Here are some examples: • Becoming your market's most respected company • Double (or triple) produc...