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    • customer service

    • 101.

      Build Your Home Business Offering Superior Service


      by Gregory Bey - 2007-04-13
      One of the biggest complaints customers have against businesses, large and small is "LOUSY CUSTOMER SERVICE". We have all had the experience of being left hanging on the phone while just trying to get...
    • 102.

      How Refunds Can Increase Your Sales


      by Jerry Robertson - 2007-04-16
      How can that be? If you allow refunds, you are losing sales. The short-term answer is perhaps. The objective of every business is to increase profits for the long - term.If you have a no refund policy...
    • 103.

      The Myths of Selling


      by Kelley Robertson - 2007-04-17
      For more than a decade I have the opportunity to interact with thousands of salespeople and I have discovered a few myths that many of them have fallen prey to. Here are just a few.1. Buyers are liars...
    • 104.

      How Your Agents "Sound" Affects the Success of Your Call Center


      by Katherine M. Hart - 2007-04-17
      Does that sound harsh? Yes, it does but in today's world of increasing telephone communications, it is the truth. With the predominance of Call Centers taking over varied functions that influence man...
    • 105.

      Effective Marketing is About Loving Your Customers


      by CoachTerry - 2007-04-18
      "Quality means doing it right when no one is looking."~Henry FordDo you cut corners in your products and services? Or do you make the honest effort to do it right even when no one is looking? You c...
    • 106.

      Total Customer Service - A Priority Of Ensuring Results


      by Zubli Zainordin - 2007-04-20
      Total Customer Service is a business as well as an administrative philosophy standing erect on the foundation that an organization is actually honoring people. Yes, people who are inside and outside t...
    • 107.

      Own Up and It Won't Explode


      by Larry Galler - 2007-04-22
      It seems that, almost every day, some politician, talk-show host, high-visibility CEO, athlete, or celebrity says something or is caught doing something that is embarrassing, damages their reputation,...
    • 108.

      Customer Service: The Most Valuable Service You Sell


      by Xeal - 2007-04-24
      Business marketing is more complex than ever. Giant retail chain stores, online shopping and rampant franchising make it tough for individual businesses to stand out in the crowd. So, how can you w...
    • 109.

      10 Great Customer Service Habits To Develop


      by Marion Licchiello - 2007-04-27
      1. Be on timeAlways be on time to work. Also, when you promise you are going to call at a certain time, make sure you call!2. Follow up on your promisesDo not, and I repeat do not make any promises th...
    • 110.

      Customer Service Secrets: Six Secrets Of Outstanding Customer Satisfaction


      by Ed Sykes - 2007-04-30
      When I was Vice President of Sales for a New York based computer services company, I walked by one of my salesperson's desk when the phone began to ring and picked up the phone to answer the call. It ...