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    • 151.

      Humor in Customer Service and How It Can Help Your Business


      by Josh Stone - 2007-06-28
      Now, wait a minute. You are not a stage comedian or an actor. Your job is to sell something, not put on a clown act. How does humor fit into customer service?And that's exactly why this works: Everybo...
    • 152.

      Customer Service: A Little Means A Lot


      by Laurie Weiss - 2007-06-28
      I lost my composure during a phone call. It was 2:30 on a Friday afternoon. Six hours after I left a message at my Doctors office I called again. Since I had not received a call back and the pharmacis...
    • 153.

      The Power of Delighting a Customer


      by Darryl Rosen - 2007-07-02
      It used to be a privilege when I could spend nights in great restaurants, all the while knowing someone else was picking up the check! As the President and owner of Chicago's most prominent wine store...
    • 154.

      Sales Create an Informational Product That Sells


      by ROD LOW - 2007-07-03
      If you have a computer and a word-processing program, you have everything you need to create a bestselling info product in a very short amount of time. "Great," you say, &q...
    • 155.

      Business What to include for franchising


      by ROD LOW - 2007-07-03
      The most typical method of setting up a business opportunity involves the owner of the successful business taking the time to document all the key operational characteristics and pro...
    • 156.

      Business 5 Big Businesses Think Tank Techniques


      by ROD LOW - 2007-07-03
      Most entrepreneurial companies can't afford an innovation center, but they can apply some of the principles. Here are five strategies that can work for you. 1.   &nbs...
    • 157.

      The Rewards of Rewarding


      by Darryl Rosen - 2007-07-04
      Mornings don't always go smoothly in my house. Our older children, Josh and Danny, are never particularly thrilled about making their beds, a task they liken to going to the dentist. One morning, afte...
    • 158.

      Something Special in the Air?


      by Dr. Jan Stringer, PhD - 2007-07-05
      When an industry is ranked lower in customer satisfaction than the Internal Revenue Service, it's a sign that there's trouble brewing. That's where the airline industry finds itself, battling so...
    • 159.

      What Is The Emphasis In Your Business


      by Keith A. Lee - 2007-07-05
      Your core values, your vision, your mission statement - whatever it is that is at the heart of your company - needs, to put a huge emphasis on the customer.The place where you need to start in providi...
    • 160.

      A Sure-fire Shortcut To Competitive Advantage


      by Paul Levesque - 2007-07-09
      All businesses that outperform their competitors have two key characteristics in common: a highly-energized workforce, plus hordes of delighted customers that keep coming back. Two nice things to have...