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    • 111.

      All Ya Need Is Attitude And Ownership To Have Selling Success


      by Bob Janet - 2007-04-30
      Sam an old experienced sales professional strained to listen as two of the stores younger salesmen stood at the other end of the room talking loudly about how bad business was and how sick and tired t...
    • 112.

      Do You Keep The Customer When The Bread Is Moldy?


      by Bob Janet - 2007-04-30
      I don't see if often, but I saw it the other day. A real sales professional. A young fellow named Ron, between 18 and 20 years old, working in a grocery store.As I stood at the customer service counte...
    • 113.

      Complaints - Does Every Company Have Them?


      by Brad Stone - 2007-04-30
      Complaints are a part of doing business. No matter how superior a company is with service to their customer, there are always some customers that are just not satisfied, or situations arise with their...
    • 114.

      The Clock Starts Ticking - How Not To Clock Out With Waitng Customers


      by Bob Janet - 2007-05-01
      I will make this quick. I know you are busy.We are a very impatient nation. It's a nation that gets antsy after 20 seconds on hold on the telephone and 3 minutes max in a line. A nation that wants e...
    • 115.

      Outrun The Bear - 8 No Cost Techiques


      by Bob Janet - 2007-05-01
      Two men are being chased by a bear in the woods. As the bear is gaining on them, one of the men stops and begins to put on a pair of running shoes. The second man stops beside him and says, "The bea...
    • 116.

      Shut Up And Take The Money -And What To Do When They Say, "Your Price Is Higher Than The Competition


      by Bob Janet - 2007-05-01
      While shopping one of the big box home store discounters for a client I watched a perfect example of overselling.A woman standing by the store's bathroom sink display asked the salesperson, "Does this...
    • 117.

      Market To Them Until They Buy Or Until They Die


      by Bob Janet - 2007-05-02
      Your prospects are inundated with an estimated 2400 to 3000 advertising messages each day. No wonder it's hard to get their attention. The old adage is true: "The squeaky wheel gets the grease."For th...
    • 118.

      Do You Need A 99cent Chicken Sandwich?


      by Bob Janet - 2007-05-02
      The other day I saw a Wendy's commercial advertising their 99cent Chicken Sandwich and wondered why they are advertising that price point. After all, in our part of the country you have tospend $2.89 ...
    • 119.

      Learning Customer Service


      by Carole DeJarnatt - 2007-05-04
      My entire career has revolved around customer service in one way or another. In the beginning stages I was a receptionist and administrative assistant. Much as I hate to admit it, at 19 years old I di...
    • 120.

      How to Take Care of Angry or Upset Customers and Clients


      by Keith Lee - 2007-05-04
      Here is our LEAR System.Listen and don't interrupt. When people are upset they practice what they are going to say. And they practice it from the beginning. If you interrupt, they are going to star...