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  • customer service

    • 71.

      Courteous Customer Service


      by Steven R Taylor - 2007-03-15
      Customer service and courtesy always go hand in hand. Customer service is not customer service if it is not courteous. Courtesy is usually defined as politeness originating from kindness and exercise...
    • 72.

      Expectceed - The New Frontier In Customer Service


      by Tom Baselice - 2007-03-16
      The next time you visit your favorite store, take a moment to think about why you are going there. If you are like many, it is probably because of the way you are treated. You see, every time we ent...
    • 73.

      Customer Service - Where Did It Go?


      by J. Anthony - 2007-03-14
      I recently attended a seminar on Customer Service. My expectations were that it would be filled with tips to help employees become better at providing customer service. My expectations were blown a...
    • 74.

      Communicate With Customers - Their way


      by Marte Cliff - 2007-03-19
      We all use e-mail today - or do we?Have you ever asked your customers and potential customers how they'd like to hear from you? Some of them might check e-mail messages regularly throughout the day; s...
    • 75.

      Customer Service - More Important Than Marketing?


      by Scott Lindsay - 2007-03-19
      When it comes to online marketing we tend to look at the relevant topics related to Search Engine Optimization (SEO) and applicable marketing strategies. These strategies are designed to get online bu...
    • 76.

      Items to Note when Hiring a Customer Service Rep


      by Michele Rogers - 2007-03-20
      When hiring a customer service rep, if you keep the interview light you will never find if the person you are interviewing is great for the job.By interjecting a situation with your interview you will...
    • 77.

      Customer Service Tips - Serving Without Burnout


      by Molly Gordon - 2007-03-20
      Customer service is essential for the success of your business. Yet many small businesses or solo-shops crash and burn because they confuse customer service with customer tyranny. They imagine that se...
    • 78.

      What Successful Businesses Do To Be Successful


      by Ronald Finklestein - 2007-03-20
      How does a small company become successful? It is such a provocative question that it prompted me to do some research. Despite the bad news we so often hear about businesses closing or moving, I found...
    • 79.

      Wow - Super Hero Service


      by Marcey Walsh - 2007-03-20
      The goal as a company is to have customer service that is not just the best, but legendary. SAM WALTONIsn't it great to hang up the phone when you've spoken with a live person who had just the right s...
    • 80.

      Six Keys To Customer Service


      by Norm Bobay - 2007-03-20
      All customers have certain expectations about what good service should be. It is the personal responsibility of every employee to provide exceptional customer service. Customer expectations differ fro...