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    • customer service

    • 201.

      How Much Time Do You Spend Listening?


      by Kelly Watkins - 2007-11-30
      It's no surprise that people utilize listening a lot during their work day. A survey has shown how much time the average working person spends communicating on a daily basis. The types of comm...
    • 202.

      Past Experiences Create Bagagge


      by Kelly J. Watkins, MBA - 2007-12-20
      Your past becomes the baggage you carry into the present. You take everything you see and everything you hear, and you run it through your own set of filters. As a result, you use everything that has ...
    • 203.

      Roller (mis) Application


      by Franklin Loving - 2007-12-21
      Some years ago I had a client contact me who prepared granite headstone surfaces.It seems that the stone needs to be sandblasted during this process so the client places the granite piece on a gravity...
    • 204.

      Telemarketing In The Philippines


      by Paul Rivera - 2008-04-20
      Open Access Marketing is a telemarketing company headquartered in the Philippines. We do outbound calling, appointment setting, lead generation and several other outbound type calls from our offshore ...
    • 205.

      How to maximize employee training


      by Drew Stevens - 2008-04-26
      It is incorrigible to find so many firms with worker inefficiencies and dissatisfaction. 58.5 billion dollars per annum is spent globally on training. This daunting figure sends a different message wh...
    • 206.

      What business are you REALLY in?


      by Sandra P. Martini - 2008-04-27
      Many businesses spend thousands of dollars branding everything they do to create a familiarity with their prospects and customers and yet, sadly, miss the boat completely when it comes to their servic...
    • 207.

      A Customer Support System to Handle Your Growing Site


      by Bjorn Brands - 2008-05-11
      Good customer service can make all the difference - especially in ecommerce where there is no face-to-face contact.By offering excellent service you have the opportunity to turn happy customers into l...
    • 208.

      Customer Service Nightmares - Computer Retailers Push Customer Service To The Brink Of Extinction


      by Keith Wood - 2008-05-12
      In today's self-service economy, shopping for computers and related technologies has become almost effortless. With the click of a mouse, consumers can visit one of the many comparison shopping sites ...
    • 209.

      A Customer Support System To Handle Your Growing Site


      by Bjorn Brands - 2008-05-12
      Good customer service can make all the difference - especially in ecommerce where there is no face-to-face contact.By offering excellent service you have the opportunity to turn happy customers into l...
    • 210.

      Brainstorm Ideas That Will Set Your Business Apart From The Crowd


      by Robert Schumacher - 2008-05-17
      Whether you own a mature business or are just starting up, brainstorming sessions need to be a regular happening in your business model. Not too many years ago, brainstorming was only being done in...