customer retention
customer retention
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11.
by Intelligent Insight - 2007-11-10
Copyright (c) 2007 Juliet MumfordMany clients I talk to often believe that they do not have an issue with customer satisfaction because they receive very few complaints. It is therefore often a ...
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12.
by Jennifer Horowitz - 2008-02-02
Learning how to attract repeat business is the most powerful thing you can do to get more out of your advertising dollars and increase revenue.You may not be familiar with the term "consumption" when ...
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13.
by Curtis Bingham - 2008-04-25
IntroductionDeclining prices and margins. Decaying sales. Unprofitable customers. Lackluster market performance. Does your company suffer from these maladies? The solution to these may not be spending...
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14.
by Curtis Bingham - 2008-05-05
I was speaking with a major market research firm that in the not too-distant past had scuttled an eagerly anticipated new practice area, claiming that there wasn't a market for the new practice and as...
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15.
by Adele Sommers - 2008-06-14
What's the value of perception? Isn't it interesting how our perceptions rule our beliefs and actions? So much of the brain research today seems to support the idea that our perceptions define our rea...
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16.
by Doug Alp - 2008-06-20
Because you run an online business you are always looking for ways to obtain more customers and to generate more sales. This article will discuss several ideas to keep your online customer from your c...
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17.
by Naz Daud - 2008-07-02
Customer service is the root of customer retention, but just how important is it to retain existing customers if there are many more on the horizon waiting to knock on your door? Why do so many super...
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18.
by Bob Hettel - 2008-07-15
So many businesses that we speak to proclaim to do business based on the golden rule, yet many are not nearly as successful as they would like to be or expect to be. Is this really a business strateg...
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19.
by Tom Lambert - 2008-08-20
"I'm trying to keep costs down not fritter money away on fantasies like Customer Engagement" says a hard pressed CEO. But Customer Engagement is about reducing the costs of servicing your customers, a...
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20.
by Danie Baptiste - 2008-08-24
If you were among the millions of people watching the 2008 Olympic Games then you witnessed Michael Phelps win a historic 8 gold medals and you said to yourself: "Wow, he's amazing!"Well, what if I to...