telephone training
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1.
Monitor, Measure and Manage Your Arbitrary Customer Service Reps
- 2006-12-23
I walked into Ikea for the third time in two days, not to shop but to return a non-matching wood ottoman frame that I had purchased.I thought I was lucky because I got the same clerk who had helped me... -
2.
5 Reasons Customer Service Reps Should Record Themselves
- 2007-01-26
"Your call may be recorded for quality purposes," the electronic voice announces to the caller.We're so used to hearing this notification that companies don't even teach reps how to respond properly w... -
3.
Customer Service Managers: Are You Going to Make Your Troops March?
- 2007-01-27
In an ideal world, each person would find his highest and best uses to society and apply himself to them.He'd be paid in a manner that is precisely commensurate to his contributions.He'd happily dispa... -
4.
Should Consultants Cross The Line from Giving Advice To Taking Direct Action
- 2007-03-26
Many times over the last two decades I have grumbled under my breath in the presence of clients:"Move over! Let me do it for you!"But I've stopped myself from overtly saying it, believing there is an ... -
5.
30 Ways To Not Come Across Like A Salesperson
- 2007-03-27
One of my clients has fallen under the spell of a cult.Specifically, it is a sales training cult that has taught him to repudiate everything he thought he knew about selling, including some of the ide... -
6.
What I Respect Most About Wayne Dyer - Author & Book Promoter
- 2007-03-30
Wayne Dyer has written a lot of nifty self-help books, and he has also starred in some very enjoyable public TV shows.So, he has earned every bit of his success, and he has made, and continues to make...
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