Dealing With Difficult Questions and Difficult Audiences
In most instances when you’re hired to make a presentation to a group, the group will behave in a civilised manner. Being realistic however, sometimes that won’t be the case. For example, you might have been hired specifically to be the bearer of bad news.
Neither pleasant nor easy.
In this short article, I can’t go into too much detail about how to deliver bad news to specific groups of people. However, if that’s something you're dreading and you’d like advice please don’t hesitate to contact me. Just send me an e-mail on Jeannette@conquerpublicspeakingfears.com and I’ll reply within a day, free of charge.
When you’re delivering bad news, your audience may be understandably hostile. My experience is that they’ll still probably behave in a peaceful and civil fashion. It’s just that their questions might be difficult.
FOUR POINTS TO REMEMBER ABOUT QUESTIONS - EASY AND DIFFICULT
1. PLEASE TREAT YOUR AUDIENCE WITH THE RESPECT YOU'D LIKE TO HAVE SHOWN TO YOU.
Answer their questions directly and honestly. Hedging around because you feel uncomfortable just leads to 'death by a thousand cuts'. That phrase describes what you’re doing if you tell outright lies or delay telling the truth in answer to difficult questions.
2. "I DON’T KNOW" IS A VERY ACCEPTABLE ANSWER TO SOME DIFFICULT QUESTIONS.
As I make very clear in my
Jeannette Kavanagh works as a counsellor helping people to overcome anxiety in all its manifestations. Over the past couple of decades Dr Kavanagh has helped thousands of people to find peace from the upsetting effects of anxiety, phobias and panic attacks. All the strategies that she's found successful are compiled in a very affordable self-help kit Calming Words (http://www.calmingwords.com). On that site, you can sign up for Jeannette's free e-zine Oasis of Calm. (http://www.calmingwords.com/ezine_login.html) Your Article Search Directory : Find in Articles
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