drucker
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1.
Why Are We Surprised When Management Fail To Manage?
- 2006-12-12
Why Are We Surprised When Management Fail To Manage?There was a programme in the "In Business" series on BBC Radio 4 recently that disturbed some very important ghosts.The programme, through the words... -
2.
Facing the Martial Art of Life
- 2006-12-18
Since I earned the rank of Shodan, 1st degree black belt in kenpo karate, I've been a busy guy.Not on the mat, mind you, but in my life, to which I immediately turned my attention after being promoted... -
3.
Top Customer Service Speaker Shares His 10 Favorite Customer Service Lies
- 2007-01-03
As a seasoned customer service consultant and occasional consumer watchdog, let me share my 10 favorite customer service LIES.(1) Your call is important to us.If this were true, companies would staff... -
4.
3 Steps to Appealing to Customer Values
- 2007-01-23
In a recent article I mentioned we're erring in marketing, selling, and in customer retention activities by focusing on CRM, on customer service, and on customer satisfaction.Instead, we should be con... -
5.
5 Reasons Customer Service Reps Should Record Themselves
- 2007-01-26
"Your call may be recorded for quality purposes," the electronic voice announces to the caller.We're so used to hearing this notification that companies don't even teach reps how to respond properly w... -
6.
Should You Take Karate or a Public Speaking Class?
- 2007-03-02
Most responsible dojos and martial arts instructors screen prospective students by asking at least a few pertinent questions.For example, "Why are you interested in learning karate?"If a punk just off... -
7.
Don't Just Interview Sales Candidates; Interview Past Managers, Too!
- 2007-03-13
I was just spending a few minutes at the Chicago White Sox web site, absorbing some of the techniques being used by pitching coach, Don Cooper.He was jumping on his staff for exhibiting too much of a ... -
8.
A Timely "No" Beats A Mysterious "Maybe" Every Time
- 2007-03-16
Lots of people fear rejection, and of course this afflicts salespeople, too.For this reason, some sellers are afraid to close, which is directly asking for assent, and others fear calling back and fol... -
9.
CRM - Customer Relationship "Management" Is a Myth
- 2007-04-08
Now that Peter F. Drucker has passed on, I feel almost duty bound to share some of his insights with you, little observations, pointers and gems that simply aren't in his books or popularly known.I ha... -
10.
Personal Balance and Superior Productivity
- 2007-07-26
Peter Drucker, arguably the most knowledgeable management expert on earth, made the following statement: "The single greatest challenge facing managers in the developed countries of the world is to ra...
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