Efficient It Help Desk Support - The Backbone Of A Successful Business
- Date: 2008-09-26 - Word Count: 531
Share This!
As the first point-of-contact for users of information technology services with problems the IT Help desk is service forms one of the crucial support system for a business enterprise. Multiplicity of business applications and their underlying technologies create significant strain on in-house IT support resources. In most cases it is difficult and expensive to manage and support applications demanding varying levels of technological sophistication
Our ITIL based processes and systems are offer a broad and user-centric approach, which seeks to provide a user with an informed single point of contact for all of their ICT requirements CSS IT help desk service seeks to facilitate the integration of business processes into the Service Management infrastructure. As the IT Response Center or IT Solutions Center
Availability and prompt delivery of service are the key differentiators in a help desk service scenario. Round-the-clock services without any drop in SLA's or quality through our global delivery platform provides flexibility to our clients, and ensures that they receive high quality service, cost efficiency, localization and reduced risk.
The Multi-channel support services offered by CSS ensure "attention to detail" in several areas, starting right from the moment the support request is started till it is closed, which ultimately leads to rapid response and resolution of issues.
Cybernet-SlashSupport is a leading provider of technology support services for enterprises and technology service providers. As a diverse end-to-end IT solutions provider, CSS provides flexible, customized solutions tailor-made to meet specific requirements. Some of our IT help desk services include setting up and operating IT help desk 24x7 which acts as single point of contact for all users of enterprise. Our mature processes and highly skilled resources use multiple medium of service such as real-time voice, email, chat and remote login support to end users to provide the advantage of best in class support experience at reduced costs. Our wide-range of tools and processes assist in the notification of trends and situations to allow the IT department to maintain high levels of service to the user community to provide the advantage of best in class support experience at reduced costs.
CSS caters to various domains like application support , desktop/laptop support, remote access support, network support apart from multi-channel service desk and inbound/outbound support.
CSS IT help desk service offerings include call management, service request tracking, problem ticket, management/trouble ticketing, change request management, task assignments, notification and escalation , knowledge base development, SLA management, productivity application support, custom application support, messaging support, spam / virus management and support, mobile application support.
At CSS Corp, our processes and systems are exclusively tuned to support the client's operations, with extensive simulation labs and resolution focused environment. Our Centers of Excellence (CoEs) are dedicated to provide superior support services required to succeed in today's competitive marketplace. Our global delivery model provides flexibility, and ensures high quality service, cost savings, localization and reduced risk. We help enterprises drive software and IT process improvements by aligning their internal practices to industry best practices and frameworks such as CMM/CMMi, ITIL, RUP, ISO, SAS 70, COPC and BS 7799.
CSS supports and manages technology infrastructure platforms and applications for Fortune 2000 companies, and provides support solutions for products and applications from ISVs and consumer technology providers.
Our ITIL based processes and systems are offer a broad and user-centric approach, which seeks to provide a user with an informed single point of contact for all of their ICT requirements CSS IT help desk service seeks to facilitate the integration of business processes into the Service Management infrastructure. As the IT Response Center or IT Solutions Center
Availability and prompt delivery of service are the key differentiators in a help desk service scenario. Round-the-clock services without any drop in SLA's or quality through our global delivery platform provides flexibility to our clients, and ensures that they receive high quality service, cost efficiency, localization and reduced risk.
The Multi-channel support services offered by CSS ensure "attention to detail" in several areas, starting right from the moment the support request is started till it is closed, which ultimately leads to rapid response and resolution of issues.
Cybernet-SlashSupport is a leading provider of technology support services for enterprises and technology service providers. As a diverse end-to-end IT solutions provider, CSS provides flexible, customized solutions tailor-made to meet specific requirements. Some of our IT help desk services include setting up and operating IT help desk 24x7 which acts as single point of contact for all users of enterprise. Our mature processes and highly skilled resources use multiple medium of service such as real-time voice, email, chat and remote login support to end users to provide the advantage of best in class support experience at reduced costs. Our wide-range of tools and processes assist in the notification of trends and situations to allow the IT department to maintain high levels of service to the user community to provide the advantage of best in class support experience at reduced costs.
CSS caters to various domains like application support , desktop/laptop support, remote access support, network support apart from multi-channel service desk and inbound/outbound support.
CSS IT help desk service offerings include call management, service request tracking, problem ticket, management/trouble ticketing, change request management, task assignments, notification and escalation , knowledge base development, SLA management, productivity application support, custom application support, messaging support, spam / virus management and support, mobile application support.
At CSS Corp, our processes and systems are exclusively tuned to support the client's operations, with extensive simulation labs and resolution focused environment. Our Centers of Excellence (CoEs) are dedicated to provide superior support services required to succeed in today's competitive marketplace. Our global delivery model provides flexibility, and ensures high quality service, cost savings, localization and reduced risk. We help enterprises drive software and IT process improvements by aligning their internal practices to industry best practices and frameworks such as CMM/CMMi, ITIL, RUP, ISO, SAS 70, COPC and BS 7799.
CSS supports and manages technology infrastructure platforms and applications for Fortune 2000 companies, and provides support solutions for products and applications from ISVs and consumer technology providers.
Related Tags: help desk, technical support, infrastructure management, help desk support, help desk service, it operations support
CSS supports and manages technology infrastructure platforms and applications for Fortune 2000 companies, and offers comprehensive IT help desk support solutions tailored to client needs. Your Article Search Directory : Find in Articles
Recent articles in this category:
- How To Make A Complaint About An Estate Agent
While many estate agents are honest, hard working and will provide an excellent service when it come - Learning How To Build Your Website Through Online Web Builders
Web hosting is being offered by a lot of companies nowadays. Because of this, an average person with - Meet Your Merchant Prccessor
Getting to know your High Risk Credit Card Processing better. By educating yourself on the process o - What Do Customers Really Want?
Do you run a business that relies on loyal customers? If so, then you will undoubtedly have steered - Way To Save Money On When You Move Your Home
Everybody wants to save money on each deal of spending money be it small expenditure area or big. Ho - Is It Practical To Dwell And Wander Full-time In A Camper?
Full time wandering in an rv is largely unknown style of living I happened across about a year befor - Make Checklist For Your Moving - Have Hassle-free Experience
Moving into your dream home is really an exciting experience but the process of move is nobody's dre - Tag Heuer Look To The Future Whilst Celebrating Their Past
For any top watchmaker, a major anniversary is a time to look back through its history, relive its t - Good Tips For Home Shifting
Moving or relocating from one place to another can be how stressful and chaotic I known well. We mov - Beat The Breakdown Blues!
More often than not, car problems occur at an inconvenient place at a more inconvenient time. There
Most viewed articles in this category:
- How The Humble Telephone Will Build Your Business
So, we're heading for tough times! Why? Because if we are told something often enough (by opposition - Take Your Customer Service Dept From 'Cost Saving & Cost Reduction' To High Profit & Business Growth
The more communication I have with people involved in telephone service and sales, such as Contact/C - Have A Nice Day
Service sure does come with a smile, but sometimes with a great deal of understanding.Recently, look - Creative Ideas for Customer Waiting Rooms
Customer waiting rooms are the doorway to your business. Over recent years an effort has been made t - Customer Service - More Than 100 Surefire Ways to Lose Your Customers
Some people are saying that customer service is the pits these days with surly sales people leading - Monitor, Measure and Manage Your Arbitrary Customer Service Reps
I walked into Ikea for the third time in two days, not to shop but to return a non-matching wood ott - Building Customer Loyalty: Make Your Customers Come Back
One of the toughest parts of running a small business is building customer loyalty. Unlike big compa - One Thing That Will Turn Customers Into Advocates And Build Long Term Loyalty
Let's be perfectly honest - there is an awful lot of hype and hoopla being delivered about customer - Customer Complaint - A Complete Job Review
As like any other person who works in a customer service job, I surely get to see my fair share of c - Calming "Customonsters" and Other High-Maintenance Customers
Calming "Customonsters" and Other High-Maintenance Customers Who Want What They Want When They Want