Nortel VPN Client Overview
Nortel VPN Unable to Resolve IP Host Address Are you at home or hotel?
Click on Start
Type CMD in the field and hit enter (or ok)
At the DOS Prompt type: ipconfig /release and hit enter
Now type: ipconfig /renew and hit enter - confirm if the IP Address changed
If Yes Logon to iPASS once more. Does this resolve the problem?
If you are at Home
Is there another computer at home (Personal PC) that is connected to the router?
Shut the router/modem off and turn the laptop off (in an effort to release the IP Address) turn the router/ modem back on.
Turn the laptop back on and logon to iPASS once more.
Does this resolve the problem?
a. Unplug the router and plug it into a separate outlet.
b. Try to logon again to iPASS.
If you are at a Hotel
Is there a consent form to be completed for access?
Double-click on the Internet Explorer
This will bring up the web page for the Hotel (home page)
Complete/submit the consent page
If you are still unable to access iPASS open a web browser page (click on the internet browser icon blue E)
Click on Tools
Settings button and remove the check from the proxy server box to use a proxy server.
This will disable the proxy settings.
Click ok until you exit the internet options dialog box.
Try to logon to iPASS once more.
VPN Error Message Your Token Code Is No Longer Valid Contivity VPN Client: Your Token Code is no longer valid. Please enter new Token Code information.
You will get this message if the token code changed just before you pressed Enter or Connect.
At the very left edge of the display window of your token, you see a column of several small horizontal bars.
The longer the token code is displayed, the fewer bars you see.
Right after the code changes, you see six bars. When you see only one bar, wait a few seconds for the code to change before entering it into the prompt on your screen.
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