A Simple But Effective Formula

by Janae Wentworth - Date: 2006-12-06 - Word Count: 246 Share This!

Providing excellent customer service needs to be a key, fundamental practice. It is a way of life! Daily actions must reflect spoken words. Each employee needs to be committed to "walk the talk" and provide excellent customer service to everyone they deal with.

The following five positive "Ps" of customer service are important elements to be remembered and daily applied.

1. Be Proud

Have confidence in yourself, and the job you do. View yourself as an expert, someone who has the knowledge and expertise to deliver a valuable service to your business customers.

2. Be Professional

You never get a second chance to make a good first impression! Always put the customer first. Be sure to speak up if you know some piece of information that will help the customer.

3. Be Polite

Customers deserve respect and consideration. That means saying "please" and "thank you," smiling and making eye contact, treating all their questions seriously. It means delivering the same great service even if you are not feeling well, or you are having a bad day.

4. Be Prompt

Never keep a customer waiting. Put aside everything else in order to serve the customer. If you tell a customer that you are going to do something at a certain time, make sure you do it.

5. Be Personal

Customers want and need personal attention. They want to be treated as individuals, not as numbers. Get to know your customers - their business needs, goals, and expectations. Equally important is taking the time to get to know their customers.

Related Tags: personal, positive, customer service, professional, polite, prompt

J. Wentworth
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