Call Accounting Software Evolution
SMDR is a feature that is available for most telephone systems and IP PBXs. The data is generally a system log of call traffic which includes call direction, date and time of the call, length of call, extension and trunk or line. There are various other pieces of information such as authorization code and account code that may be optionally available depending on the capability of the hardware. The raw or unprocessed SMDR output of the telephone system is often too volumous and difficult to read.
A call accounting software packages utilizes SMDR data and translate the information into a simplified database format for further analysis. The data is often presented in graphical, detailed or summary reports by extension, departments or other corporate levels.
The cost of a telephone call has been steadily decreasing with the introduction of peer to peer free calling, flat rate plans and bundled services. Call accounting software packages that historically focused on telephone tracking and expense management have transformed themselves into comprehensive communication management systems (CMS). These systems include extension, line, operator, auto attendant, ACD, IVR, voice mail and other facility traffic.
The ability to track call duration, call distribution, ring time, hold time and call queues has allowed leading communication management systems to analyze and measure productivity.
Toll fraud analysis remains a component of most major CMS systems. However, there now exist new threats in bandwidth hacking which can result in poor performance for VoIP traffic, security breach and network shutdown. New CMS systems pinpoint irregularities, bottlenecks and network overflows and suggest recommended corrective action.
Related Tags: call accounting software, cms, shadow, cdr, smdr, hotel billing, telephone reporting
Rito Salomone is President of Resource Software International Ltd.(RSI). To contact the author, please email email@example.com
RSI is recognized as an industry leader in the field of communication management. The communication management product portfolio includes tailored integration to the most popular switching and network manufactures. RSI has been granted Nortel Developer Partner status with recognition for its core portfolio as Compatible Products. RSI is a Cisco Technology Partner, Siemens HiPath Ready Standard certified, Avaya DeveloperConnect Member, Mitel MiSN Member, Adtran Complementary Solutions Provider, NEC Univerge Partner and Alcatel Applications Partner.
For more information contact us at firstname.lastname@example.org or visit http://www.telecost.com!Your Article Search Directory : Find in Articles
Recent articles in this category:
- Voip Phone Service: What Providers Are Out There
If you are interested in switching to the VoIP technology to make your calls, one of the first and m
- Voip Pbx Phone Systems - Unify Multiple Locations
VoIP PBX phone systems are helpful telecommunication solutions for businesses with offices in severa
- Why Should You Avail Call Back Services?
Today, till the time you don't tell the customers about 'Why' they should opt for certain service, t
- How To Order Toll Free Number For Your Business
The most important technological equipment needed in business is telephone and also it is very essen
- How To Make Cheap Calls To India Using Voip
Many people may still have family back in India. Moving to another country may have been necessary t
- How Voip Has Made Cheap Calls To India Possible
Calling India has been an issue for companies who operate outside of the country for a long time, as
- Negatives Of Hosted Phone System
Every system has its own pros and cons and it is not possible to have a system that is flawless. We
- Make Low Cost International Calls With Call Back Services
Call back is referred to those cases when the originator of a call is immediately called back as a r
- Voip - Advancement In Communication Technology
VoIP stands for Voice over Internet Protocol that is a revolutionary advancement in the communicatio
- Why Voip Is Good For Business
(Establish and maintain business telephonic communications without the additional cost of providing
Most viewed articles in this category:
- The VoIP revolution and digital phones
Digital phones, working with “Voice Over Internet Protocol” (VoIP), have many advantages
- VoIP Spam - Voice Advertisement
Voice to Phone Advertisement over VoIP, or SPIT (Spam over IP Telephony), is a security threat with
- Moving Your Office? Use This Unique Opportunity to Refresh Your Telecommunications Technology
In moving to a new location, you are disrupting all your current processes anyway. Why not take adva
- VOIP: Different Perspectives
VOIP or voice over internet protocol has become the buzzword for the online community, the techno ge
- Vonage Voice Over IP Explained
This article will explain how Vonage voice over IP phone service works and discuss the pros and cons
- What You Must Know Before Buying a VOIP Handset
With the recent growth in VOIP and internet telephones, there has also been an increase in the selec
- IP Phones
IP phones allow its users to speak over an IP network, which could be either Internet or intranet. I
- Free VoIP Or Paid VoIP - Which One Is Better
Paid VoIP plans start at around $20 a month which comes to about $250 a year. So why pay for it if y
- VOIP Phone Services : the Yardstick for Voice Telephony
VOIP is the latest inflexion in the world of voice telephony. A VOIP provider would route your call
- How VoIP works
Before we understand the working system of VoIP technology it is essential for us to understand the