Netsuite and VOIP - The Future Of Small Business Growth
These features bridge the divide between having to search for client contacts, pick up the phone and manually dial, now with Netsuite we do not have this issue.
The example found at GFSS website shows how Skype calling functionality can be easily integrated into Netsuite. This solution provides the following possibilities
1. click to call customers, contacts, leads directly from within the Netsuite application
2. review custom 360' information whilst on a call, provides better knowledge of your customer and their purchased items, without coordinating the phone, the PC and the customer at the same time
3. reduces overall costs through use of VOIP technologies, now your customer base can be overseas and the costs of support, sales and other customer related processes are as expensive as local customers just around the corner.
4. with more VOIP solutions and providers features, integration of conference calling, call queues and other features are available.
5. increased customer satisfaction, throughout the whole customer management lifecycle
6. long term ability to store recorded messages along side customer records
Overall, Netsuite's ondemand solutions + integrated VOIP is powering new efficiencies in business; allowing small players to take on larger ecommerce providers, high street stores, or industry bluechip players.
Actually I have found that smaller companies, who are able to adapt such technologies quicker, have an overall competitive advantage. Larger companies struggle to implement such features and process within their organizations as the overall cost of holistic integration makes it either too costly or takes a visionnary CFO to direct the future of their businesses, all costing '000's of times more than the more nimble small or medium sized organization.
Ondemand and combined VOIP solutions are the future of growth for small and medium sized businesses.
Related Tags: voip, voice over ip, skype, netsuite, online accounting, skype integration, netsuite voip
Michael Scott is a Principle Consultant, working in ERP/CRM implementations primarily within the Financial Servies, Banking, Insurance and Real Estate Markets. Experience of over 100 implementations of Oracle, JDE, PeopleSoft, Netsuite and MRI. Integration of VOIP solutions is now a major part of Michael's business, empowering SME's to take advantage of new business technology to gain competitive advantage.
Michael is a director of GFSS Limited, a niche provider of business automation, finance, accounting and VOIP solutions to global businesses, supporting clients from SME's through bluechips, leverage technology to create single business processes, globally. GFSS support clients from 6 offices in 27+ countries of the world.
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