Cost Effective Internal Investigation Tools
- Date: 2010-06-01 - Word Count: 641
Share This!
Businesses cannot afford the costs associated with workplace theft, lawsuits and unproductive processes or employees. The same applies to investigators and the investigation process. How much time do your investigators spend completing paperwork and filling out reports? How much time does that leave them to be out in the field, conducting interviews and moving on to the next case?
The longer it takes investigators to close a case, the more expensive the investigation becomes. Executives and managers are looking for efficient investigation tools that save time and money.
The issue of time is a growing concern for those involved in internal investigations. Businesses are also faced with growing legal pressures to start investigations promptly and comply with a growing list of policies and procedures, in order to reduce or eliminate the company's liability in the case.
Common Questions
Many of the people we speak with about implementing i-Sight want to know more about how they can save time and better manage their cases. A lot of the answers to these questions come directly from our clients.
Investigation Paperwork
One of the major concerns is the amount of time investigators spend filling out the paperwork that's associated with an investigation. You need to have all the facts in order to determine an outcome, but sometimes having to record the same information over and over again and e-mail it around to your team can make for a lot of wasted time. At TriZetto, "the old system they were using made it difficult to ensure that consistent entries were made by every investigator and accidental errors could overwrite previous entries. These challenges made the data difficult to analyze. In Excel, one little spelling mistake or a blank space can throw things completely out of whack when you try to sort, or filter the data."
Collaboration
These methods also make it impossible for multiple team members to work on a case simultaneously, as the files can only be updated by one user at a time. This increases the time it takes to complete an investigation because other members on your team are left waiting for pieces of the investigation to be sent to them in order to complete their tasks. With i-Sight, we help you eliminate this kind of duplication of effort and enable everyone to access and collaborate within a central case file. Profiles, cases and personal information you have previously recorded about people involved in the investigation are saved into the system and are recognized and automatically populated so that you don't have to record everything all over again.
Accuracy is another important consideration that we are frequently asked about. At the West Virginia Insurance Commission Fraud Unit, "before implementing i-Sight, the lead investigator would sit down and manually go through all of the information in a file in order to write up a summary. It was very time consuming, which meant that people often got frustrated and took shortcuts. With i-Sight, you just press a button and the system spits out a complete written report. It saves a lot of man-hours and eliminates duplication of effort. Also, the final result is more accurate."
Time Saving Answers
Not only is the data easier to access with i-Sight, but the level of detail is much richer, too. Once a new case is created, the i-Sight system guides users step-by-step through a series of drop-down entry fields that have been customized to conform to any client's existing workflow while ensuring accuracy and efficiency. Entering a new case takes only a few minutes and requires little specialized training. From that point on, automatic reminders and alerts help to ensure that case records are always kept up-to-date and that individual investigations aren't neglected or overlooked.
At TriZetto, "our investigations proceed more efficiently, our clients get better information, our senior management is better informed and I and my staff have more time to devote to operational responsibilities by using i-Sight."
The longer it takes investigators to close a case, the more expensive the investigation becomes. Executives and managers are looking for efficient investigation tools that save time and money.
The issue of time is a growing concern for those involved in internal investigations. Businesses are also faced with growing legal pressures to start investigations promptly and comply with a growing list of policies and procedures, in order to reduce or eliminate the company's liability in the case.
Common Questions
Many of the people we speak with about implementing i-Sight want to know more about how they can save time and better manage their cases. A lot of the answers to these questions come directly from our clients.
Investigation Paperwork
One of the major concerns is the amount of time investigators spend filling out the paperwork that's associated with an investigation. You need to have all the facts in order to determine an outcome, but sometimes having to record the same information over and over again and e-mail it around to your team can make for a lot of wasted time. At TriZetto, "the old system they were using made it difficult to ensure that consistent entries were made by every investigator and accidental errors could overwrite previous entries. These challenges made the data difficult to analyze. In Excel, one little spelling mistake or a blank space can throw things completely out of whack when you try to sort, or filter the data."
Collaboration
These methods also make it impossible for multiple team members to work on a case simultaneously, as the files can only be updated by one user at a time. This increases the time it takes to complete an investigation because other members on your team are left waiting for pieces of the investigation to be sent to them in order to complete their tasks. With i-Sight, we help you eliminate this kind of duplication of effort and enable everyone to access and collaborate within a central case file. Profiles, cases and personal information you have previously recorded about people involved in the investigation are saved into the system and are recognized and automatically populated so that you don't have to record everything all over again.
Accuracy is another important consideration that we are frequently asked about. At the West Virginia Insurance Commission Fraud Unit, "before implementing i-Sight, the lead investigator would sit down and manually go through all of the information in a file in order to write up a summary. It was very time consuming, which meant that people often got frustrated and took shortcuts. With i-Sight, you just press a button and the system spits out a complete written report. It saves a lot of man-hours and eliminates duplication of effort. Also, the final result is more accurate."
Time Saving Answers
Not only is the data easier to access with i-Sight, but the level of detail is much richer, too. Once a new case is created, the i-Sight system guides users step-by-step through a series of drop-down entry fields that have been customized to conform to any client's existing workflow while ensuring accuracy and efficiency. Entering a new case takes only a few minutes and requires little specialized training. From that point on, automatic reminders and alerts help to ensure that case records are always kept up-to-date and that individual investigations aren't neglected or overlooked.
At TriZetto, "our investigations proceed more efficiently, our clients get better information, our senior management is better informed and I and my staff have more time to devote to operational responsibilities by using i-Sight."
Related Tags: accuracy, trizetto, i-sight investigation software, product features, investigation tools, time and money saving, west virginia insurance commission
Your Article Search Directory : Find in Articles
Recent articles in this category:
- Know The Basics Of International Business Gift Giving
Businessmen would agree that in the business world, giving gifts once in a while can never be avoide - Investigation Interview Technique: Surveys
Surveys are a great way to gather information during investigation witness interviews. Surveys save - Mitigating Fraud Through Company Hiring Practices
A quarter of the fraud cases included in the Association of Certified Fraud Examiners 2008 Report to - Preventing Sexual Harassment In The Workplace
Organizations are responsible for creating a safe work environment, free from sexual harassment. Sex - Rent To Own Statutes Affecting Your Business
Although the judiciary, symbolized by a blindfolded woman holding a balance, is supposed to be impar - How To Balance Friends And Work
Friends and work can both be personally fulfilling. However the social networks and acquaintances th - The Pros And Cons Of Corruption
Corruption runs against the grain of meritocratic capitalism. It skews the level playing-field; it i - Ethical Lockpicking
Robert Campbell, a locksmith who owns Advantage Locksmith in New York City, answers some ethical que - Trend Watch: The Real Deal
DefinitionTransparency walks the divide between honesty and an unapologetic attitude in the search f - Why Is A Work At Home Business Now Easy ?
Why not work at home and make money online using today's internet technology?With a home business us
Most viewed articles in this category:
- Difference Between Online And Offline Stock Trading
The introduction of the Internet has surprisingly changed our way of life as a society. It has defin - Does Personality Matter When Running a Business?
In order to run a business you need to have the ability to handle one. You must have certain qualiti - Business Law - Ethic of the Business
Business Law Before you start a business, legally, you need to obtain any business licenses or perm - CEO Compensation And Pay - Are Millions Of Dollars Justifiable
Many workers and consumers distrust CEOs (in part due to recent scandals like at Enron) and believe - Credibility - Without It You're NOWHERE
Internet marketers, when making a list of the things they think they need in order to successfully r - Jest Practices: Best Practices for Humor in the Workplace
Most agree that humor in the workplace can have beneficial effects. Yet not all humor is good humor. - Ethics And Business-What About Civic Responsibility?
The question whether business and ethics are mutually inclusive remains to be one of the most contro - Balancing the Needs of Customers and Shareholders in a Public Corporation
Many people say; It is All About Money when it comes to big corporations. Well yes, that is their jo - The Dilemma of Nanotechnology - Science vs. Ethics
What is Nanotechnology and why should I care about it?Nanotechnology, referred to commonly as molecu - What Are You Selling?
This has been on my mind for sometime. You see, we all have dreams, we all need money, but how are w