What Attribute Are To Be There in the right KPO Solutions Provider?

The success of any KPO process (Knowledge Process Outsourcing) hinges on the
capabilities of the vendor. It requires the application the highly specialized
domain expertise and know-how. Typically, KPO involves three major processes
such as Business Processing Outsourcing (BPO), Research Process Outsourcing
(RPO) and Analysis Proves Outsourcing (APO). Hence, it calls for high level
domain-based processes, advanced analytical skills and business proficiency.

Precautions For KPO

With many established KPO solutions providers already in the business, and
many newer players joining the KPO bandwagon every year, choosing the right
KPO service provider in India has always been a tough task for companies overseas.
There are so many risks involved in choosing a KPO service provider. Hence
it is imperative to consider a few points before assigning the tasks to a KPO
solutions company in India

Experience

Before moving forward for a talk, get adequate information
about the company. One of them is the number of years the KPO company has
been outsourcing. The strength of the company and its financial situation is
also
to be taken into consideration.

Quality of the Services

There are some solid benchmarks to judge
the quality of a KPO services provider in India. Check if the outsourcing
company has ISO or CMM certifications. Besides, the recommendation and reference
of
the of the customers are also the best way to gauge the quality of the services
an outsourcing company.

Additional Costs

A KPO services provider might be requiring some
addition costs other than licensing cost and consulting costs. Take into consideration
all the hidden costs for maintenance, training, connectivity/infrastructure,
transition.

Data Privacy

This is the most important aspect of an outsourcing
company. The KPO services provider should meet all the requirements to maintain
data privacy and infrastructure security such as Access Control, Data Encryption,
Firewalls and so forth. Further, there are human related issues such as pre-recruitment
precautions and non-disclosure agreements as well.

Risk Management

The KPO company should have the capabilities to
offer business continuity and disaster mitigations plans to take control of
the situation when disaster strikes.

Honest Dealing

Honesty is essential while dealing with invoicing
or any other material contract. Referrals from the customers would go a long
way in ensuring that the KPO services provider is honest in financial dealings.

Statutory Laws

The outsourcing company should be compliant
with the statutory laws in India. This is a major factor in outsourcing as
no company would like
to run into a legal hassle in the long run.

Work Ethics & Culture

A healthy and stimulating work culture
is essential for smooth execution of a project. Moreover, the work ethics inspire
the employee to deliver their best which adds to the success of a project.

Skilled Staff

The KPO services provider must have skilled workers
and trained professionals who have the capability to handle the work and ensure
the success of offshore projects.

Promises

Many KPO service providers tend to overcommit but fail
to deliver. It should be seen whether the KPO solution provider is making unrealistic
promises.

Maneet Puri is the director of Day Robinson Services, a leading provider of BPO as well as KPO services in India. Maneet has over 10 years of industry experience in providing web-based applications to his offshore clients. He has played a major role in enabling DRI (Day Robinson Services) to deliver success in various projects. Among all the services offered by DRI, KPO solutions have been rated as one of the best.