You can appreciate my surprise, when a week later, I arrived home from work, to find a message waiting for me on my voicemail indicating that I had not made the requested changes. How odd I thought, as I just received their recorded message.
Feeling tired, having just finished my five day stint of work, I feel slightly irked at this development. However, as I want to be able to receive my messages in a timely manner, I re-start the process.
I dial the number and a robot answered. For one deluded and yes, I'll admit, totally insane moment, I thought I would actually get a live human being. Sigh. I feel annoyed at having to dialogue with a recorded voice, but remembering ('cause I do teach this stuff) that stress is caused by our response to a situation, I choose to remain calm. Breathe in love and breathe out peace. Ahhhhhhh…
Who am I kidding? I do not feel the least bit loving or peaceful about this whole process. I've been through it before with different organizations to know what lies ahead. Bad attitude I decide. So onward I plod.
I am then asked to either state or punch in my phone number. I state it. Then the robot asks me what I am calling about and makes some suggested responses. I follow the advice and say "phone". I am not heard and have to listen to it all over again and repeat it again. PHONE I nearly yell. From the recesses of my mind, I hear the words "patience is a virtue."
I'm not sure what happened exactly, but many options and button pushing forays later, I hear 'the voice' asking me to state which internet service I need help with. I don't want help with the internet, I want help with the phone. With any vestige of being calm now long gone, I attack the "O" (for Operator I hope) button by pushing it many times in an almost frenzied manner, thinking that if I push hard enough I'll get a human being. (panic tends to produce skewed logic)
The robot returns, which does not amuse me and tells me I have five service options. Close to tears with frustration, I wonder, quite rudely out loud, why we need all these options. Although I'm grateful 10 options are not offered, as my memory isn't what it once was and I'd have to use the "if you'd like to hear these choices again" option. I then push one of the five (expletive deleted) options.
Miraculously, the voice leaves and is replaced with an actual person. I'm stunned into temporary speechlessness, but quickly regaining my composure (in case this live person disappears due to the millisecond of silence) I ask beseechingly, " Could I please have help with my voicemail"?
The woman asks me to provide details. I do. She then tells me she is the wrong person to speak with as she deals with the internet. Arrrrggghhhhhh!! I'm certain my blood pressure spiked at this point and I felt like I was close to becoming unreasonable.
She then said she would transfer me to another department. OHMYGAWD!! "Will I have to punch buttons again" I squeak out in a childlike panicky way. Before there is a response, there is a click on the line and another live human voice asks how they can help me. Perhaps a Supervisor was listening, because I think they heard the 'almost-to-her-breaking-point' edge to my voice.
I became inarticulate in my attempt to spew out all the challenges I experienced in getting to this point. Stumbling over my words, I finally manage to explain my original dilemma, albeit in a somewhat discombobulated manner. At one point in this explanation I remember I am a Stress Management Consultant and offer up some free wisdom (tongue in cheek) to this person who must experience verbal abuse with almost every call she takes. (and no, I didn't)
It was, in the end, their error. We even managed to laugh quite a bit together, although my laughter could be described more as hysterical noise than laughter.
My next project is to figure out how to use the DVD player. Prayers most gratefully received.
Related Tags: patience, robot, frustration, messages, telecommunications, voicemail, button pushing, operator
Carole Fawcett is a Stress Management Consultant and Laughter Coach. As a freelance writer, she is a member of the Professional Writers Association of Canada. She delivers keynote addresses, speeches and workshops to the Corporate world. She believes that if you are not having fun in your life, then you must make some changes. She hopes you enjoy her writing style and would love to hear from you. http://www.afunnybusiness.caYour Article Search Directory : Find in Articles
Recent articles in this category:
- Smile Therapy At The Front Desk
Walk into any type of medical office and the first thing you should see is a smile with a warm and f
- What Are The Costs Of Hiring Culturally-Incompetent Staff?
It may come as a surprise to the casual observer that many organizations never consider the conseque
- Right Choice Of Words For Effective Business Communication
Communication is a process by which meanings are exchanged among people through the use of words. Bu
- Don't Throw The Baby Out With The Bathwater
I recently read about a business philosophy that is starting to become a popular water cooler topic
- Improve Your Relationships by Cutting Them Off At Their Knees!
Perhaps your work colleagues are causing you to experience stress through their methods of communica
- What's Your Communication Quotient? Workplace Communication - Your Key to Success!
Forget GQ! These days it's your CQ that matters...your Communication Quotient. Degrees and awards a
- Not Understanding Questions - Is It Me or Is It Them?
To begin with, this is a great question. Let's begin by breaking down what you've just asked me into
- Speaking with Your Authentic Voice
Imagine a world where everyone spoke their truth.If that stirs up an, "Oh my Gosh, I couldn't do tha
- Is High Definition Video Conferencing Right for Your Business?
If you are looking into purchasing a video conferencing solution for your business, chances are you
- Workplace Predators
Polar bears are known for fierceness and lack of natural predators, although wolves and walruses can
Most viewed articles in this category:
- Intercultural Stereotyping: We Are All Guilty Of It!
Defined as "beliefs about the characteristics, attributes, and behaviours of members of certain grou
- Think Local, Act Global
Any observant professional would have now been aware of the Hong Kong and Shanghai Bank's advertisem
- Communicating with Singaporeans: Understanding 6 Key Aspects
To the first-time visitor, Singapore is a thoroughly Asian country with Western trappings. Not to me
- Listening is Loving
When you really listen to other human beings you are:• honoring their unique presence in the univers
- 14 Work Behavior Sins You Don't Want to Make
Are you a good co-worker, or are you annoying the life out of those around you? Many people claim t
- How To Understand Cross-Cultural Analysis
Cross-cultural analysis could be a very perplexing field to understand with many different viewpoint
- Laughter and Fun are the Best Medicine for Companies
The immune system is the body's defence mechanism to handle viruses. Laughter and fun have been he
- Eye Protection and Safety Glasses - Workplace Safety
The most common form of eye protection is safety glasses. I have always hated wearing safety glasse
- Important Uses Of Stickers And Labels In Your Business
For businesses, the need to be orderly and organized when it comes to documents, files and records i
- Creating Workplace Harmony: Discover and Release Hidden Causes of Tension
There is nothing that disrupts productivity and satisfaction at the workplace as much as tension tha