Expanding The Customer Orders: Order Processing Service

by Marketing Team - Date: 2007-04-16 - Word Count: 499 Share This!

The handling of customer orders within the distribution centre involving the keying of customer and order details into the computer system in order to produce invoices for picking.

Large quantity of call center services where companies can outsource their customer telephone contact operations. These call center service providers offer competent and professional inbound and outbound call center services utilizing modern and state-of-the-art telecommunication technologies to meet the needs of their clients. The wide range of call center services-including voice, email, fax, and live chat support-all have one specific purpose. That is to serve all the communication needs of a company.

Principally Call Centers are providing order processing service it's including in inbound call center service. There are actually two types of call center agents: inbound and outbound. Outbound-center agents are the people who instigate calls to customers. They do telemarketing and market research work. Inbound-center agents, on the other hand, reply to calls, chat or emails and order taking from customers. They do catalog and other sales work, customer service, and help desk or technical support. Both groups are usually strictly monitored to make sure that they meet employer standards for speed, accuracy and customer handling.

Order Processing Companies now look at third-party sales representatives as a viable option. You need to find an establishment that will be able to handle all of your order-processing needs. Check if they can easily turn estimates into a number of orders instantly. Some firms even have automatic order registries which make an order easier to be fulfilled and processed. Thus, it would turn into a quicker profit for the company.

Customer Self-Service

Customer Self-Service is like when customer would like to see order execution with the connection to payment info. Typically this should be enabled over the web or extranet security realm. Self-service functionality, including web-based self-service, IVRs, and, increasingly, speech recognition, has become indispensable to contact centers of all sizes. Even small contact centers are using voice prompters or call routers to improve the efficiency of call handling.

Sale Order Processing (SOP)

This service is the most popular connection point for eCommerce developers - the same should be said about service industry. Sales Order Processing provides your office, and remote sales workers with an intuitive web-based application for sales order taking. Sales Order Processing systems can be securely accessed over the Internet to enter sales orders for customers. Call Centers makes order taking faster, simpler and more accurate, and provides an application that can be rolled out to an expanding sales team.

Order taking and processing

Telephone order-entry and processing, also called call center order-taking is a fast growing aspect of contact center services. The Order Taking Agent for the Retail industry is pre-trained to take in-bound calls to make purchases. The Order Taking Agent can take credit card numbers, perform a match on name and address based on a U.S. database, and complete the purchase. The Shopping Agent and Order Taking Agent can be used together to offer a complete self-service solution for retail.

Posted by:
Marketing Team
Call Centers India Inc,

Related Tags: customer care, customer services, call center, call center services, call centers, inbound call center, order processing, order taking

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