Maximizing Telephone Headsets: The Ultimate Human -Technology Interface
With the breakthroughs and advances in technology, front line employees cannot adequately do their jobs without high-quality, high-performance headsets that offer superior sound quality to both agent and caller. Headsets are the human-technology interface! Not only are they a major contributor to the profitability of the call center, but they are a critical part in the performance of your agents. Year after year new headsets are bought for call centers with newer technology or features, but amazingly many call centers have unofficial "headset museums" and they do not even realize they are storing valuable resources.
Call Centers all have the dreaded "headset closet" that may contain hundreds if not thousands of dollars of product that can be refurbished, repaired, or traded-in for credit against new purchases - if you only had the time and wherewithal to face this unpleasant task. With easy tools this can be done once allowing you to implement time-saving strategies for establishing a "base line" on current headset inventories so never again will you be caught in a panic when you realize you cannot locate 20 headsets for that training class tomorrow morning!
Seek out information on maximizing headset repair budgets, headset hygiene, storage, training, and devising a simple "go/no go" test to determine if it's the headset or the employee that is "not working." Discuss methods of using headsets and accessories as "rewards" for outstanding individual performance.
Headsets are not an afterthought - they are an essential component in delivering quality communications in your center.
Related Tags: repair, warranty, headset, replacement, headsets, headset repair, refurbishment, plantronics, gn netcom
Melissa Vokoun - From 1983 to 2005 she was COO and VP of Sales and Marketing for a national headset distributor. Her passion for headsets, the Call Center market, as well as recruiting, training and managing these staffs continues to be her inspiration. She is now President and Founder of NuVo Partners, an Assessment, Training and Coaching firm specializing in Inside Sales staffs and Customer Service Representatives. To learn more about Nu-ances of Headsets please visit the website at: http://www.nuvopartners.com or call 847-392-6886.
Your Article Search Directory : Find in ArticlesRecent articles in this category:
- Ringtones for Cell Phones 101
A ringtone is a sound file that is used on acellular or mobile phone. This smart idea was deve - Sony Reader PRS-505 Review - Is it Worth Your Money?
The Sony Reader 505 has become an attractively affordable ebook reader since the Sony Reader P - Prototyping knowledge: about an .STL file and how to save it?
Following are guidelines for exporting from typical CAD modelers:Most CAD systems, File Save a - Logitech Digital Video Security System
Since the dawn of time people have always been afraid of others coming into their cave, it's a - The History of GPS Technology
Normal 0 false false false MicrosoftInternetExplorer4 /* Sty - The Future of VOIP Technology
Normal 0 false false false MicrosoftInternetExplorer4 /* Sty - 10 Things You Need to Know About NY VOIP
Normal 0 false false false MicrosoftInternetExplorer4 /* Sty - Video Cameras
Today, video cameras are extremely affordable, very easy to use and offer high quality video a - Making Data Administration a Part of Your Small Business
At some point it will happen to every company no matter how big orsmall they are. System failu - How to Choose a New York VOIP Service Provider
New Yorkers know a good thing when they see it, and VOIP technology iscurrently taking the Emp
Most viewed articles in this category:
- Bluesnarfing
IntroductionBluetooth a short range wireless communication technology developed for use at home, off - Visibility Eto Erp and Six Sigma Profiled in Quality Digest
According to Stephen Carson, executive vice president for Visibility Corp., "Many project-based manu - Four Trends for Distributors: Facing the Forces of Change
The four definitive trends listed in the National Association of Wholesalers-Distributors' publicati - Gateway Laptop Review
You may consider the M255-E if you are thinking about purchasing a Gateway laptop. At first glance, - Ipod Buying Guide &Tips - Ipod, Nano, Shuffle
Buying Ipod is just like buying a piece of enjoy-ment. The first criteria is to buy something you w - Texas Cement Choose Batchmaster for Process Manufacturing Erp
BatchMaster Software, Inc. (www.batchmaster.com), a leading provider of ERP (enterprise resource pla - Industrial CRM Must be Preceded by Change Management
Entitled Smart Practices That Pay: Leveraging Information to Achieve Industrial Selling Results, thi - Canada's Cosmaceutical Wins With Batchmaster ERP
Cosmaceutical Research Lab, already the largest contract manufacturer for cosmetic products in weste - Science is the Real God
Every religion in the world claims that its particular God is almighty. However, there is nothing in - Still wondering what VoIP is about?
So what is VoIP? Internet telephony is a rapidly-growing phenomenon that shows no sign of slo