How To Gain The Confidence Of Your Clients
Imagine, you just started your new job as a sales assistant. You know nothing about sales and techniques and you have been figuratively been 'Thrown in the deep end'
Well obviously, skills don't just come to you in one go. Its something you have to build over time and develop. But, there are some basic steps you can follow to help you in your way to earning big bucks on commission.
Know your product There is nothing more to me than a sales assistant who doesn't know the product. One example was at a local hardware store, I asked about a product and the assistant was looking though the instruction manual of the product to answer a very simple question.
How can you solve this? Simple, spend a few minutes a day when business is slow to have a look at the products in detail, read the manual during your break and ask other staff questions about it. This can be a very helpful technique if you have limited knowledge on the product.
Look Smart, Keep Clean Dress to impress your customer. If you dress smart, it makes the customer feel more in the fact that you know what you are doing. It gives yourself and the company a good image. Make sure your uniform if neat and tidy, and check you have no awkward smells or markings that may deter customers.
Build a relationship Build a relationship with your customer, if they have just popped in to browse, just ask them how they are. (Try not to force any sales techniques onto them)
If you find out there name, call them by it. It makes the customer feel welcome to your shop.
Commission This is a tip a friend gave me a few months ago. If you get commission for selling products, a good tip is to print off your name and reference number in small cards to hand out to customers who aren't ready to buy the product yet. With this in mind, customers who do return can say "John Johnson told me about this product, this is his reference code" This technique is very affective and can gain you a few extra $$$ even when your not about!
Related Tags: tips, sales, confidence, customers, buisness, assistant
Richard Bate is the webmaster of Yankeepassion.co.uk and gecku.co.uk
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