The On-Line Edge - Making the Most of Your Company's Web Site
First of all, it is essential to establish a web site. The time has arrived to add the Internet to your company's dimension of communication. Many customers find it much easier to make contact or learn more about a business on-line in the comfort of their own homes, rather than do so by traveling or calling.
There are a range of different choices to make in selecting a site, so working with a professional web designer is recommended. The esthetics and visual representation can equal money well spent if potential clients are impressed with your web site and are able to navigate it easily. For the visual effects of the site, work on promoting the image that you feel best represents your organization.
Be sure to choose a URL that is as simple as possible and one that also relates back to your company name. Extremely long addresses or those with several punctuation marks can be tedious to type as well as remember.
Let the public know about your company's web site. Include it on your business card. Mention it in introductions and meetings. Create a voice recording to encourage callers to visit your URL while they are on hold. Market your web site through the use of a variety of promotional products, including coffee mugs, yard sticks, key chains, pens, and other items.
There are numerous ways in which to add to your company's credibility by means of your web site, and doing so will increase your volume of sales. Customers want to feel safe and deal with reputable organizations in doing on-line business. Build that feeling of safety by pondering a few key points.
• Advertise your location's physical address and hours of operation.
• Post stories of your customers' satisfaction.
• Include a confidentiality statement that guarantees you won't share customers' personal information with other companies.
• Always proudly share any awards your business has won. This is also true for professional licenses you hold, organizations the business is affiliated with, and other relevant credentials.
• Some businesses feel it appropriate to have a link to their statement of qualifications or company history. Having a biography of key company officials can also be beneficial.
• Photographs can visually add credibility to your web site by adding an element of professionalism and humanism.
• A satisfaction guarantee for products or services can act as a huge selling point and can make consumers feel secure in dealing with your business.
• Consider using a blog and inviting clients to post comments and give feedback. Make your web site interactive for your customers.
• Work with a designer to make sure the web site loads properly. A professional graphic artist can tailor the images and fonts to appear quickly, and potential customers will appreciate this.
• In addition, be available for clients via your web site. Have your contact information easily accessible.
• Also have printable receipts for on-line ordering. This way, buyers have a written record of their transactions with your company.
• When customers call or e-mail with questions, be sure to respond as soon as possible. In dealing with the Internet, clients expect speedier service.
• Also be sure to be as kind and professional in responding over e-mail. On-line communication can be vague and easily misinterpreted.
Remember the global ramifications of the Internet. You are likely to reach a broader clientele, possibly some international. Keep your site friendly for a diversity of users.
Don't forget to keep your web site current. Update it frequently and publish your "last revised" dates. Whenever your company is out of an item, let your customers know this on your site. Also post sales, specials, and clearance items. Whenever promotional events end, customers need to know this information immediately.
Finally, your web site represents you and your company. It is your image. Invest your time and money in creating it with your vision. Use these tips to maximize the profits that your web site can generate for your business.
Related Tags: products, promotional products, items, promotional
Author: Rick Sheldon has 18 years experience in the Promotional Products Industry and is currently CEO of Save on Promotional Products Inc. a Discount Online Promotional Products Company
He can be contacted at 1-800-826-8706; email: rick@justpay10.com or go to our site: Promotional Items
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