Outsourcing Your Call Center To India
Over the last ten years many companies have decided to outsource their contact center operations to India in order to make cost savings through lower operational expenses.
However, in recent times we have noticed a reverse trend taking place. Customer complaints about poor service have led many businesses to bring back their call center service to their home country. It seems that the low quality of customer service has far outweighed the anticipated cost savings and is actually having a negative affect on the business. Is the climate of outsourcing to India changing?
Well it all comes down to choosing the right provider. Ensuring that staff are properly trained and well looked after is key to making outsourcing a viable alternative. You need to dig deep and investigate the various outsourced offerings.
As in most things you must look for credentials. That is to say a call center outsourcing business that has a great track record of providing similar businesses to yours with a high level of professional service. Whether it's insurance claims processing, banking or selling mobile telephones. There are some pretty fantastic outsourcing business models in India. Staff are generally graduates, speak very good English and receive a high standard of initial and ongoing training.
Where possible you should visit the facilities and experience the everyday working environment for yourself. A number of Indian outsourcing businesses will offer a trial period for you to assess the the service. This is a great way of dipping your toe in the water without making a huge commitment.
Outsourcing your operation to India can indeed be very cost effective if you choose wisely and spend time reviewing the offering yourself. At the end of the day it's all about people and the perception your customers have of your business. The staff, wherever they are based and if they are outsourced or not, are all representatives of your business and customers will believe they are your business.
Related Tags: center, outsourcing, india, call centre, contact, outsourced
Andrew Bowen is the CEO of CityView Media who own and run Call Center Outsourcing, No Win No Fee Claims and Cheaper Car Insurance. Your Article Search Directory : Find in Articles
Recent articles in this category:
- The No. 1 Rule For Projecting Confidence - Speak With Authority
One of the most important characteristics a person can project in a business setting - or any situat - After the Autumn Checkout European Debt Crisis and U.S. Brewing Rebound
In the commotion caused by the Fed on interest rates come to an end, the "disastrous" for the euro a - Advantages Of Arcade Game Rentals
There are many different advantages to arcade game rentals. Most people need something to release th - A General Primer on Truck Cargo Nets
In modern highways it is quite rare to see truck cargo nets in action, this is because they are usua - The United States Will Burst More Severe Financial Crisis
Not long ago, suddenly announced that the central bank to raise interest rates, the interest rate hi - Niche Marketing Profits - 3 Easy Steps to Finding a Profitable Niche Market Income in 10 Minutes
Like most beginners I was having a very difficult time trying to find a niche market to earn extra m - The Importance of Hospitality Management Consulting Firms Toronto
Businesses and the managers that help guide any business are in a constant state of improvement and - New Keynesian Theory Label
2010 winner of the Nobel Prize in Economics three theories have been labeled as "New Keynesian" labe - Federal Reserve Pouring Money QE2 Unpredictable Fortune
U.S. economist Milton Friedman proposed a "throw the cash from a helicopter" view, while the practic - Fiscal Consolidation Should no Longer Delay
British Chancellor of the Exchequer George Osborne today announced fiscal consolidation policy, shoc
Most viewed articles in this category:
- Common Financial Problems to Avoid
One must first change their habits and not procrastinate. American Consultants Inc at offers key fi - How a Bad Hire Can Hurt Your Business
What's worse - hiring the wrong person or not hiring anyone at all? Companies can become almost des - Joel Comm Is Dr. Adsense
What is Adsense? If you are new to making money online and net marketing, you may not know what Ads - 5 Steps For A Dynamic Wealth System Online
Recipe: Opportunity + knowledge + Dynamic Wealth System + Your Action = Massive Success!!! Step 1 - How To Stop Foreclosure
Losing your house to a foreclosure can be very scary. There are times when circumstances are ou - How to Always Pitch A Strike
As business owners, we are always working on new ways to convince people to become customers, client - Membrane Diffuser Solutions for Wastewater Treatment Systems
In the aeration basin of a typical wastewater treatment plant there are both organic and inorganic m - Another Year Hating Your Job or Loving Life?
Copyright © 2007 Mary Foley I've come to the conclusion that to be successful - really successf - Dyestuff Industry In India And China
World demand for dyes and organic pigments to touch $10.6 billion in 2008According to a study on dye - Cma-cgm Case : the Series of Lawsuits Continues in Syria, Lebanon, Egypt, France, England and the United States
Damietta company case : The series of lawsuits continues in Syria, Lebanon, Egypt, France, England a