Gov't Assures Flood-hit Households


by Mildred Parker - Date: 2008-06-26 - Word Count: 620 Share This!

The British government today announced that flood-hit households will  soon know when they can expect to return to their homes.

In a statement, Floods Recovery Minister John Healey said he has heard from the Association of British Insurers about how insurers are reassuring those customers still in temporary accommodation following last summer's floods about when they can expect to be back in their homes.

According to the government, the industry continues to keep its customers with claims outstanding fully informed, and by the first anniversary all will have had a full progress report and an indication of when they can expect to return home.

John Healey is also ensuring that ahead of the anniversaries local authorities make sure their tenants are clear about when they will return home.

Reports suggest that later this month marks one year on from the first of last summer's floods and John Healey is keen that ahead of this all home insurance customers are clear about when they will fully return home.

He said that while visiting affected areas, flood-hit families told him that being updated on progress of repairs and knowing when they will return home has made a huge difference in reducing stress levels as it allows them to make plans for the future and get on with their lives.

The Floods Recovery Minister identified the efforts of insurance companies to keep in touch with their customers over the last year and welcomed their commitment to go back to customers again with a further update ahead of the one year on anniversaries.

Figures published in a report by John Healey last month show that real progress was being made getting people back to their homes.

The findings also suggest that the numbers of households living in caravans fell by 40% between March and April, however, an estimated 5,650 households were still not fully back home by the end of April. John Healey praised local authorities and the insurance industry for the part they have played in this and called on everyone to continue to pull out all the stops over the next few weeks.

Yesterday was the latest in a series of regular meetings and discussions between Government, insurance industry bosses and individual companies held since last summer's floods.

John Healey said: "A huge amount has been achieved since last summer's floods with thousands of those affected back in their own homes. But I am well aware that this is little consolation to those who are not. That is why I am working closely with the insurance industry to pull out all the stops."

"While on my visits around the country to flood-hit areas many families have told me that regular and clear updates on the progress of repairs and knowing when they will return home is crucial. It cuts out a lot of worry and stress as it means they can make firm plans and get on with their lives.

"So the commitment by insurers to contact all their customers with outstanding claims to update them on progress and how much longer they expect repairs to take is good news. This means that ahead of the one year on date all those with insurance still out of their homes, living upstairs or in caravans will be clear about when they will fully return home. I am also making sure that local authorities do the same with their tenants. I hope they find this reassuring and it helps to reduce the worry that I know many households still face."

Stephen Haddrill, Director General of the Association of British Insurers, said: "Insurers arranged for temporary accommodation for over 17,000 customers following last summer's terrible floods. Getting the very small number still in temporary accommodation back in their homes as soon as possible is their top priority".


Related Tags: insurance, home, house, insurers

Mildred is an author of several articles pertaining to Home Insurance. She is known for her expertise on the subject and on other Business and Finance related articles.

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