What Goes Around
Once you begin to deal with the public a lot as a Mobile Notary, you will begin to notice that everyone doesn't live by this same principle. In fact I've seen where some people live by the antithesis of it in their business dealings.
In an industry like the one we have chosen to take part in, namely the mortgage industry, there are many people who are downright greedy! After all, hundreds of thousands of dollars cross desks everyday in this industry. In my personal experience, loan officers rank amongst the top of this category. They have the biggest greed glands of all.
I may get some flack on this, but I am only talking about my experiences. I am sure there are loan officers out there somewhere that have scruples and do business in a fair way without hurting others, I just haven't met any yet.
I recall one instance in particular about a year ago. I was sent to conduct a closing for a Hispanic family that barely spoke English. After going through the HUD1 settlement statement with the borrowers, I noticed that they were being charged an outlandish amount in fees. If I remember correctly the loan was for approximately $300k and the loan officer was set to scalp these poor unsuspecting people for nearly $18k.
I felt bad for them to say the least, because the broker was actually earning more money off the deal than the borrowers were set to get back. I could have bit my lip and let these people get taken advantage of, and I suspect that many Mobile Notaries would have, but, I just couldn't do it. So I explained to them the best I could using the little Spanish I remembered from high school that they needed to possibly rework the deal with their loan officer. I also remembered to ask them not to use my name when and if they spoke with their loan officer.
These people were not stupid. They suspected that somehow they were being taken advantage of. They told me they felt uneasy with the loan officer anyway and that they planned to get advice from a family member who was fluent in English during the rescission period.
They really thanked me and I could tell it was sincere. I ultimately discovered that the borrowers told their broker that they decided to cancel the loan unless the numbers changed dramatically.
In short, the loan was cancelled. However, I was reassigned to the same borrowers a week later. This time the borrowers were saving an additional $10k. They were so happy that they invited me and my wife to dinner to express their gratitude. We ultimately declined the dinner, but I got my reward from the feeling I got by helping these people.
A word of caution however; helping customers to save money isn't really our job. We are supposed to simply go in and get the documents signed and initialed where appropriate and get out. Interfering with the process could mean the loss of a valuable customer for you. If you are going to do it, be sure the customer understands what is going on and that they aren't to use you as the reason for their change of heart.
Related Tags: home business, home based business, notary, mobile notary, signing agent, kevin cobb, settlementman
Kevin Cobb is a fulltime Licensed Maryland Notary and Title Producer. In the last two years he has conducted more than 500 signings. He soon developed his own special way of marketing and increased his income dramatically. Kevin tells all and shares his inside secrets in his books and home study course:
Crash Course To Becoming a Mobile Notary Signing Agent at http://www.settlementman.com Your Article Search Directory : Find in Articles
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