Computer Tech Support: A Cost Effective Way


by James Madisons - Date: 2010-02-02 - Word Count: 495 Share This!

Technical support can be provided to the customers in various possible ways and it depends on the customers on how they would like to avail the service. Queries might relate to both computer hardware and software. Computer tech support can be given to the customers either through phone call, remote login, e-mail, chat and many more. Internet is the ultimate tool to render tech support to computers.

Live Chat:
Majority of the customers prefer live interaction for online assistance. Clients prefer online means to get their technical queries resolved. Tech support representatives allow site visitors to quickly and conveniently get answers to their questions. Live chat is faster than emails as both the users are logged in to the internet and can respond to each other within seconds. By clicking on a link, a reactive chat session starts, wherein the customer query can be addressed almost instantly. The customer support executive interacts with customer to understand, resolve and close the query almost within a short duration.

Remote Login:
If you have internet connection on your computer system, you can take remote assistance in case troubleshooting occurs. A technician from your tech support provider can access your computer desktop for remote login. He will first ask you for your IP address and then send you an invite to gain access of your desktop. After gaining access he will analyze the problem and resolve it accordingly. A technician must always have specialized software for remote login.

Email:
One of the most preferred methods of contact for many customers is through email. In case of emergencies such server going down, the tech support team gets automatically notified through their monitoring software. Proactively the support team responds to the problem before it comes to the notice of the user. The email support service gives customers quick and informative replies they require. Emails are continuously monitored to give prompt response to the clients getting problems resolved within few hours time.

Ticketing System:
Ticketing system is the most efficient and organized way to handle support inquiries. It tracks and resolves customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. The help desk ticketing system is a web-based service. It provides customers an easy way to find answers for their IT related problems and getting computer problems resolved as quickly as possible. A customer's request directly goes to the User support Centre where it is reviewed and resolved accordingly. The helpdesk ticketing system is available to all the customers 24/7.

Many computer and software companies offer as part of their customer service plan, technical support professionals to provide assistance with their products. This type of technical support is mostly utilized by private individuals and IT companies. Nowadays there are many service providers in the market. You need to select at least one of them. You need to analyze the various ways of how they provide services to their potential customers. This makes your choice easy while selecting a potential service provider.

Related Tags: computer repair, computer help, computer support, tech support, online computer support, online pc help, pc technical support

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