You Know You Can Do It So What Is Stopping You? The Confidence Factor!
Too many times, I have run into service technicians in the computer service industry that are afraid or lack the confidence to jump into a project where they have no idea on what to do. They are intimidated by the idea that they are unsure of a product or a configuration or setup-and it stops them. They would much rather stay in their comfort zone. When this happens, your service personnel stop growing, stop developing and they get into a complacency mind set.
When your service technicians enter in to the complacency mind set, it is imperative that as the business owner or manager that you challenge them. Take them out of the day-to-day service rat race. Put them into a new project that they can assist on (it is important that they are in an assisting role and not a leadership role). Or just let them play with new hardware and software in the office. Break the cycle of the familiar so that they begin to reactivate their creativity and problem-solving skills. And you just may discover that they are actually much more talented in a different role within the company.
But if your service technicians do not adapt to the new challenges or simply brush them off-the time has come to set them free. Service personnel that do not accept new challenges or want to adapt to new ways of doing things must be let go. They will no longer promote the growth of your company and, indeed, may actually cause its decline by building a reputation of not being able to solve the client's technology challenges or recommending the latest solutions that resolve their pain. When you free up this position in your company and fill it with a new person or a hungry service technician looking at moving up the corporate ladder, your company will be far better off to move into sustained growth. Hungry service personal will increase your revenues and service your clients better. They have the ability to see opportunities at the client's locations that were overlooked or just simply ignored by the guy just punching the clock.
But what do you do with the guy who is talented, and wants to progress however lacks the confidence to take care of new challenges? I have seen it happen where the business development people have a client ready to go for the company and the deal was close to being complete. The only part of the deal left to be done was to have the service personnel supply their input into the sought after application. The technician is one of the company's best-he has all the parts to dive into almost anything- the only thing this person lacks is self confidence and because of this, the ability to realize that he actually has the talent to get the job done. Yet when the service person is asked about the expectations of work, instead of accepting the challenge of something new, he actually says to the client that he is not comfortable with the work being requested. The deal is lost forever and the business development team gets the reputation of promising what can't be delivered by your company.
This person may be the most talented technical person in your company. The sharpest tack in the box and the "go to guy" for everyone - so what do you do about the severe lack of confidence? And how do you address the fact that your service personnel just lost a deal (and possibly others you don't know about) that brings revenue into the company? So what do you do?
Related Tags: leadership, service, confidence, complacency, reputation
Stuart Crawford is a business leader in the Calgary, Alberta small business computer consulting business. He has taken his best practices of success in this market and is sharing this with other IT consultants throughout the world. He can be reached at email@example.com. For small business IT answers turn to http://www.calgarysmbshow.comYour Article Search Directory : Find in Articles
Recent articles in this category:
- Using The Law Of Attraction And It's Benefits
Making the Law of Attraction Stronger with Positive ThinkingHaving a a great attitude plays a big pa
- Life Transitions And Someday Dreams, If Not Now When?
Recently we've been talking about changes and transformation for the second or third part of our liv
- Self Improvement Articles - Self Improvement Tips - Great Self Improvement Tips That Will Help You Achieve Your Dreams
Self improvement tips are a great way to lay the foundation for your personal growth and to push you
- The Internet Is The Perfect Place For Those Over 60 To Freely Discuss Sex
The generation gap is alive and well when it comes to many issues in our society. Sex is one of them
- Advice Articles - Do your own thinking, Don't let others do it for you
Have you come across a situation where in you wanted to do one thing, but you ended up doing just th
- Advice Articles - 3 Simple Steps To Attracting Money For Life-Long Prosperity
Attracting money is to draw in wealth and wealth in your life. To draw in cash, you also need to un
- Business Articles - Show Me the Return on Investment
Well designed incentive programs have been proven to increase performance. A study conducted by the
- Motivate Yourself Effectively
Being motivated is really important in achieving our goals and without motivation we will have a har
- How To Identify Your Personality, Strengths & Weaknesses In 15 Seconds And Make It Work For You
I bet you that in 15 seconds, I can read your personality and tell you what your skills, strengths a
- Crush It! How To Make A Living Doing What You Love
Sometimes when I ask my clients "If money weren't an issue, what would you do with your time?" they
Most viewed articles in this category:
- Red Hot
But, do you know that many business owners employ people with similar ideas, values and beli
- Doing What You Think You Cannot Do
Eleanor Roosevelt said, "You gain strength, courage and confidence by every experience in which you
- Does Your Self Help Need A Nudge In The Right Direction?
Are you in need of self help? Do you doubt your capability? If you do, you are not alone! It is no s
- Negotiating Life's Detours: Follow Your Energy
Someone asked me recently if I had a guiding principle that helped me decide what new work to take o
- Personal Values and Their Importance
Two Interesting Conundrums for You Read both questions first before seeing the answers which are at
- Just Do It NOW!
Just do it. Put on your Nike shoes and run with it. Yeah! Jump on it. Go for it. Right now is the mo
- A Successful Failure
*Before we get started..... I was hesitant to write this article the way I have because I know that
- The One Thing I Know
I know one thing.I know this thing with all my heart, and with all my soul, and with all my bei
- Chinese New Year! 10 Very Simple things to do to Create Your Best Year Ever
On February 28th we will be ringing in another New Year. Wait a minute, didn't we ju
- Is Finishing your Book Your New Year's Resolution?
For some of you the reality is you won't finish. And the longer you "work" on your book, the