How Do Businesses Survive Today With So Much Incompetence?
One company that really has me scratching my head is Verizon. How can a person call their order department and spend an average of 1 to 1 1/2 hours on the phone with a so-called trained representative who is taking the order, getting all its details worked out, only to have them not show up or even call on the preset install date. This happen to me personally, not just once, but two separate times.
When I would call to find out why they didn't show up at the preset install time, it took them more than 1/2 hour to even find the order. One of the problems as I see it is they do not talk or communicate with each other. You would think in this high tech computer age that they could at least open the account on the computer screen and see what the details actually are and who took the order. But I guess that would be expecting too much for today's businesses.
It took an act of congress to get them to cancel my order the first time they didn't show up, and when they pulled the same scenario the second time two months later, they used the exact same reasoning and excuses.
So my question to anyone who can give me a satisfactory answer is, how do so many business survive today with so much incompetency? I see it everywhere I turn. They are so screwed up with their operations and customer service departments that I cannot figure out how they survive.
It seems the only departments that operate with any accuracy at all is the billing departments. Order their service,.. GOOD LUCK. Have them show up on time... GOOD LUCK. Get it set up the way it's supposed to be... GOOD LUCK. But don't pay your bill on time just once and watch how they show up a day early to disconnect your service.
Even if you try to call them to speak to a manager, supervisor, or owner,... you first have to get through all the preset recordings that transfer you from recording, to recording, to recording only to talk to some foreign person who speaks little or no English and tells you they are about as high up the chain that you're going to get.
Either way, you simply cannot get good customer satisfaction anymore and the days of personal service are gone forever.
My advice to anyone reading this is, if doing business with a corporation like Verizon is anywhere in your future plans, I would strongly suggest that you rethink your strategy.
Related Tags: business, service, corporate, anger, ignorance, verizon, incompetence, sense, stupidity
My name is Dr. Steve Rowan and though I have several doctorates, most of them have to do with theology. I have written several different eBooks with a wide variety of variance. One book was a sexual tutorial for women titled "Sexual Ecstasy" which came from the sexual fantasies of men and women from ages 18 to 66. Another book which is almost complete has to do with Quantum Physics and the Law of Attraction. I have studied the Biblical Scriptures delving deeply into the Greek and Hebrew, and the wisdom there is astonishing once you get passed man's traditions and all the churchosities. I am also a former hypnotist and I believe that I am very close to making the missing connection between the physical and spiritual realm when it comes to manifesting tangible things in our lives. Affirmation does not work and in my book I explain why. Feel free to visit one of my sites at: www.dynamicmarketingtechnologies.com/sead2.htm
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