Support, Training And The Architecture Of Business Software
- Date: 2007-07-19 - Word Count: 370
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Business software is big business, and although developers of the more popular titles might indicate that their offerings are user friendly, easily navigable and require only moderate use to gain familiarity, nothing could be further from the truth. While there's no question that business software applications make doing business easier from end to end, the sheer complexity of most tiles affords little room for error on the part of the end users.
Sage, one of the most award winning software development companies in the industry, software is well known for producing applications that are extremely unforgiving. One mistake in route to producing a report, forecasting sales, integrating data or performing payroll can result in hours of wasted time. Rarely does the option exist to change a parameter once the application has been set in motion, though it would seem that their business process software titles should be adept at doing exactly that. The unfortunate truth is that many who use their titles learn this lesson the hard way. When your talking about hundreds of business processes spread out over multiple departments, the loss of productive man-hours can be staggering.
The real problem is not necessarily in the software, however, as increased functionality comes at a price. What's all too often not being considered with the purchase of business software is the training and support that should accompany it. Modern business process software developments, no matter how finite in scope, are extremely complicated even from one version to the next. Business owners often view software in much the same way they view operating systems, which are virtually "install and go" and have been for many years.
Yes, operating systems are capable of integrating data, but only from select sources. They don't possess the ability to manipulate large scale data for business purposes, and therein lies the main difference between the two. In other words, thinking your employees can effectively operate Sage MAS 90 or Microsoft Dynamics because they can handle Windows XP is faulty logic.
The solution is to have employees properly trained for the software solutions they'll be using and utilize product support services. While both cost money, they can also save businesses money through improved productivity in both the short and long term.
Sage, one of the most award winning software development companies in the industry, software is well known for producing applications that are extremely unforgiving. One mistake in route to producing a report, forecasting sales, integrating data or performing payroll can result in hours of wasted time. Rarely does the option exist to change a parameter once the application has been set in motion, though it would seem that their business process software titles should be adept at doing exactly that. The unfortunate truth is that many who use their titles learn this lesson the hard way. When your talking about hundreds of business processes spread out over multiple departments, the loss of productive man-hours can be staggering.
The real problem is not necessarily in the software, however, as increased functionality comes at a price. What's all too often not being considered with the purchase of business software is the training and support that should accompany it. Modern business process software developments, no matter how finite in scope, are extremely complicated even from one version to the next. Business owners often view software in much the same way they view operating systems, which are virtually "install and go" and have been for many years.
Yes, operating systems are capable of integrating data, but only from select sources. They don't possess the ability to manipulate large scale data for business purposes, and therein lies the main difference between the two. In other words, thinking your employees can effectively operate Sage MAS 90 or Microsoft Dynamics because they can handle Windows XP is faulty logic.
The solution is to have employees properly trained for the software solutions they'll be using and utilize product support services. While both cost money, they can also save businesses money through improved productivity in both the short and long term.
Related Tags: software, sage, crm support, computer softwre
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