Small Business Success
Know your niche: Decide today. Who is truly your best market? If the answer is "anyone with money," you need to narrow the focus of your business. Once you find out the true niche of your business, work hard to expand your organization's appeal.
Stand out from the crowd: Do you know what truly sets you apart from your competitors? We live in a global marketplace where there is usually someone just around the corner duplicating your services. Find out what makes you special and share that with your potential clients.
Be happy: You may think that people buy from you because you offer the best price or selection. Don't fool yourself. Your customers buy from you because they like who you are. Remember this and let your personality and humor shine through!
Tell don't sell: You have an awesome product or service. If you have to pressure people to make the final sale, you will not build a long-term relationship. Figure out together how your organization can fill the needs of your customers. Always try to do what is the best thing for your clients.
Consistency sells: It is important that every aspect of your business offers the same message. Make it a priority to have your tagline on every printed item. Be sure to have your tagline on your email, website and voice mail. The most important thing you must remember about this tip is that your entire staff must also be relaying the information as your marketing is trying to relay.
Think quickly: When someone tells you to "fall forward fast," they are giving you the message to move forward without hesitation so you can learn from your mistakes sooner. In business, time is a valuable asset. You need to remember that this rule applies to your customers as well. Do not wait to respond to email or phone messages. What may seem like a short time in your world can seem like an eternity to the person waiting to hear from you. This same rule applies to deliveries and customer complaints.
Remember your manners: No matter what your type of business, good manners is always a good business principal. Tell your customers, "thank you," frequently. Go beyond the usual "thanks" and let them know that you sincerely appreciate the fact that they chose to do business with your organization.
Be excited: Remember that perception is reality. In other words, when you believe that your products or services are amazing, your clients will too. You must make it a daily habit to be excited and optimistic about your organization. You will find that work becomes more enjoyable and your clients will become your biggest supporters because they become engulfed in your positive energy!
Be flexible: You have to always keep your mind open to new ideas. Remember that technology and the market are constantly changing. If you are unwilling to try new things or look into the future, you may be missing out on tools that can help to grow your organization in the future.
It can be hard running a small business. Sometimes you will feel that you are drowning in doubt and indecisiveness. Stay strong and remember the rules. Trust your instincts and remember that you are an expert in your field. Everything else will fall into place.
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Carol Blood is President of U R P R. Her 20+ years of business experience. U R P R's programming is based on over twenty years experience of working with small businesses and area professionals. It was noted, through these relationships, that many people were struggling to find ways to take their businesses or careers to the next level of success. To read more articles, visit http://www.urpr.biz and sign up for the FREE bi-monthly newsletter.
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