In America, there are millions of ways to make money. Many people feel trapped in their job simply because they are not open to the possibility of something better being available to them. They are not secure in their skills, or confident in their ability to take on something completely different than any thing they have previously done. This happens to a lot of us, as we find ourselves scarred by disappointment. We lose faith that this world is an amazing place, where virtually anything can happen, if we only have eyes to see and hearts to receive.

Not everyone feels so pessimistic, however. There are those adventurous souls, wild in heart and mind, longing for something better, something fun, something different. These people crave variety, and are not settling for the stability of just one job that could be taken away from them at a moments notice. No, not everyone needs that. And so they seek out multiple, interesting ways to earn a living rather than gaze away the hours, waiting till their time comes to clock out and go home.

Secret shoppers are privy to the kind of variety that others vainly wish for. Their line of work takes them to different places each and every day, asking different questions, observing human interaction on the basis of customer service. One day they may be dining at an Italian restaurant, and the next they are checking into a four star hotel, or looking at cell phones. They live on the wild side, in a way, working undercover, trying on the shoes of a new customer with each assignment that they receive.

Secret shoppers have at their disposal keen powers of observation, and they use them well. They are trained to not only spot discrepancies in quality customer/employee interactions, but they also write detailed reports of their findings. These are by no means simple blurbs or basic observations. The businesses who pay to use the services of secret shoppers want factual, coherent and comprehensive information that will assist them in improving their service, and in turn, their profits. You have to have a tough skin, a strong eye for detail and perhaps a bit of wild blood in your veins. Why?

Many employees do not take kindly to the service that these quality reporters provide. Because of this, it is important to maintain a sense of anonymity and professionalism whenever they are on assignment. If they are discovered, contrary to what one would expect, they may receive abrasive, disdainful treatment by the employee rather than even better, more conscious service. Why is that? Perhaps these employees feel that their job is threatened or that they have become a target. They do not see it as an opportunity to prove their worth to the company. Rather, their egos get in the way, and they become resentful.

Secret shoppers are a benefit to every company who utilizes their service, even though the employees who are being observed may not always agree. It is those very employees, however, that often fail to meet the individual needs of the customers whom they are meant to serve, causing the businesses to lose valuable clientele. And it is these very employees that businesses who use secret shoppers want to be made aware of.