Web Design After Sales Service
- Date: 2007-05-21 - Word Count: 745
Share This!
Providing after sales service once a web design project is completed is an essential part of the web design business. Your web design client expects support once the web site is online and running. A successful online web design solution is more likely to fetch good business and growth if the web site is looked after and continuously improved. Most of your web design clients have neither the knowledge nor the time to tweak a web design. So one way or the other you need to provide a form of support, either to fix bugs or add to the web design content once it is up and running. Whilst any respectable web design company can price a web design project up and complete the assignment within budget, it can be tricky to plan and price an after sales support. How much do you charge? Is it a per hour cost or is it a periodic service agreement? What are the risks, both financial and commercial? Who does the aftersales within the organisation.
Although there is no absolute answers and figures, we can address some of the issues and factors that can guide your pricing and delivery policy for after sales web design service. The complexity of the web design project, the relationship you have with your web design client, the state of your business, the cost of your web design services are factors that will influence your web design after sales pricing policy.
The more complex a web design project, the more likely there will be a demand for tweaking, debugging and improvement after the web design project is handed over to the client. Likewise, your web design support needs to be robust and well organised to handle complex after sales processes. So you will need to have a well planned support structure in place to provide after sales. More than likely, the main web developer who has worked on the initial web design project will move on to new projects. In practice you want the same developer who has designed the original web site to intervene on after sales interventions. However, this is not always possible. In this case, you need to get a back up team to familiarise with the web design coding for an adequate intervention in case of problems.
The nature of your relationship with the web design client is an important factor that will influence your after sales. The better your business relationship with your web design client, the easier you can plan and intervene. Always talk to your client and leave a clear and open communication channel. The Internet and online structure is still a volatile environment. Whilst you should take every precaution to ensure security and reliability, things do go wrong and you have to be prepared to intervene and work with your web design client. A web design project is never over as soon as you publish online, so do not cut the communication channels with your client once the web site is online.
Pricing is tricky. Do you charge the same rate for after sales as you do for the initial web design work? It depends on the type of intervention and how often you are likely to intervene. Although there are very few bugs once you publish online, you will be expected to intervene under warranty for a limited period of time if technical problems occur like corrupt files. For additional work and amendments requested by the web design client, you will have to charge a rate per hour. For small web design projects where you expect very little intervention you may keep the same rate as the cost of after sales are likely to be low. However, for larger projects where the changes could take time, the client will find it hard to fork out large expenses after spending an already big budget on the initial web design. So here, you might need to factor down your rate to accommodate to keep the after sales web design business.
Whichever way you look at it, whatever your client's needs and size, there is no getting out of a good after sales web design service. So, make provisions for it in terms of time, money and human resources...it's the only way to build a strong web design company with repeat business and a sound reputation.
----------
Ralph Ramah is the webmaster of Discount Web Design, one of the leading web design company in the UK offering quality web site design and SEO services
Although there is no absolute answers and figures, we can address some of the issues and factors that can guide your pricing and delivery policy for after sales web design service. The complexity of the web design project, the relationship you have with your web design client, the state of your business, the cost of your web design services are factors that will influence your web design after sales pricing policy.
The more complex a web design project, the more likely there will be a demand for tweaking, debugging and improvement after the web design project is handed over to the client. Likewise, your web design support needs to be robust and well organised to handle complex after sales processes. So you will need to have a well planned support structure in place to provide after sales. More than likely, the main web developer who has worked on the initial web design project will move on to new projects. In practice you want the same developer who has designed the original web site to intervene on after sales interventions. However, this is not always possible. In this case, you need to get a back up team to familiarise with the web design coding for an adequate intervention in case of problems.
The nature of your relationship with the web design client is an important factor that will influence your after sales. The better your business relationship with your web design client, the easier you can plan and intervene. Always talk to your client and leave a clear and open communication channel. The Internet and online structure is still a volatile environment. Whilst you should take every precaution to ensure security and reliability, things do go wrong and you have to be prepared to intervene and work with your web design client. A web design project is never over as soon as you publish online, so do not cut the communication channels with your client once the web site is online.
Pricing is tricky. Do you charge the same rate for after sales as you do for the initial web design work? It depends on the type of intervention and how often you are likely to intervene. Although there are very few bugs once you publish online, you will be expected to intervene under warranty for a limited period of time if technical problems occur like corrupt files. For additional work and amendments requested by the web design client, you will have to charge a rate per hour. For small web design projects where you expect very little intervention you may keep the same rate as the cost of after sales are likely to be low. However, for larger projects where the changes could take time, the client will find it hard to fork out large expenses after spending an already big budget on the initial web design. So here, you might need to factor down your rate to accommodate to keep the after sales web design business.
Whichever way you look at it, whatever your client's needs and size, there is no getting out of a good after sales web design service. So, make provisions for it in terms of time, money and human resources...it's the only way to build a strong web design company with repeat business and a sound reputation.
----------
Ralph Ramah is the webmaster of Discount Web Design, one of the leading web design company in the UK offering quality web site design and SEO services
Related Tags: web design, web site design, professional web design
Your Article Search Directory : Find in Articles
Recent articles in this category:
- Things To Know About Getting Visitors To Your Website
You Must Get Targeted Traffic To Your Business Website, Paid or Free.Let's face it! Without traffic - Website Designing :better Buck Up For Better Conversion
Slow and steady wins the race. Is it? It may not be true for the realms of offshore web designing. W - Know Basics Of Websites Before Designing Website For Your Specific Needs
Present is the age of internet and without having an online identity no organization or firm is comp - Web Design Methodology
Since the budding of the internet the use of web has been increased by leaps and bounds due to boomi - Indian Php Developers Is Cost-effective Web Development Solutions
PHP is an open source programming language which is used to create customized web development soluti - Why A Logo
Pictures are a powerful medium of communication; they tend to stick with us. You could forget a line - 8 Common Web Development Mistakes To Avoid
When you are ready to start with your online business the first thing which comes in front of you is - Web Design- The Window To A World Of Success
It can take your business to the international level in a quick and easy way. Your website can take - Only Basements - Perfect Basement Design Ideas In Ottawa And Montreal
An idea can change our lives. Any idea which is constructive offers great benefits. It can be anythi - A Premium Website Helps In Creating Charisma In The Web World
Websites play a very important role in the advancement of a company. It is your website that forms a
Most viewed articles in this category:
- Why Custom Logo Design Matters-Are You Satisfied
Why custom logo design matters With so many companies competing for the same clients, it's becoming - Internet Web Page Design
Internet web page design is something we must master if we are to build a successful internet busine - Is your website innovative? Increase Your Business Over Night!
While studying online for IT investment opportunities, I found that one main factor was constant. Al - How to Get Profits from Your 404 Page not Found file.
"'Page Not Found' on this Server. Check the URL and try again. Or Refresh the page..."This - The Psychology of Web Surfers
Here are some things you should know about web surfers: They are busy They - Advantages of an Online Site Builder
There are numerous choices when it comes to building web sites. One of the first choices you will ha - How To Create Clear Web Site Graphics (Part 2 of 2)
Web site graphics can spice up your web sites and increase stickability if used correctly.In this ar - The Title An Accurate And Descriptive Summary
It's the little things that count. The obvious and most times overlooked are usually the most import - How To Create Clear Web Site Graphics (Part 1 of 2)
Clear web site graphics can spice up your web sites and increase stickability if appropriately used. - Building Community Websites Equals Success Online
In this article I will discuss how important is it to build community websites rather than straight