Communicating With Othres
Communicating With Others
We constantly interact with, and relate to others and the world around us. Effective communication is essential for us to resolve problems and evaluate solutions, to be able to listen well, to motivate ourselves and others, to speak effectively, and to ask the right questions to get the right information we require. The way we sit, stand or walk, our facial expressions, the way we dress, the house we live in, the car we drive, all communicate some message about ourselves and the way we think to others.
Communication can be simply described as a sender delivering a message to a receiver. Perception impacts significantly on communication. The way the message is intended by the sender may be quite different from the way the receiver perceives the message. Perception can be described as a pair of spectacles through which we process all the messages received from others. It varies according to how each individual is influenced by experience, attitudes and beliefs.
         Research indicates that communication is as much as 93% non-verbal. It is not only what we say, but also the accompanying body language, and how we say it tonality that delivers the full impact of any person to person communication. Have you ever said something to someone, and then wondered why on earth the person you were speaking to got it completely out of context? Why their reaction to your words was absolutely out of line with the message you were attempting to deliver? Evidence of ineffectual communication can be found in broken or strained relationships, in the home, in social circles, in general society, and in the workplace.
Misinterpretation of communication creates unnecessary strain and difficulty. It is impossible for one person to control the communication process - one person can not be responsible for someone else's communication style - however, recognising the causes of poor communication is an important step towards avoiding them.
Three ways to get positive results from your workplace communication:
People often see and interpret the same event and action in a different way - so, listen carefully. Speak clearly and directly to the other person. Ask questions. Give feedback.
Withholding part of the information causes others to operate with only part of the message, so mistakes are more likely to occur - So plan and structure the message to include all necessary information.
When others' viewpoints are dismissed they may withdraw - always listen to others carefully; acknowledge your awareness of others' points of view. Ask questions.
Effective communication is one of the keys to successful living.
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Retired Principal originally from England but now resident in New Zealand for the past 55yrs
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