Oki Data: Leading the World through Customer Services

"There really is only one customer. Because that's how each customer wants to be treated. We value beyond each customer as though they are our only one. We address their needs as if they are our own."

Such is one of Oki Data Americas' guiding philosophies. The electronics and technology provider is geared at providing quality services to each of its customers through high-quality products. Its focus is to provide customized assistance to each of its clients - that is, designing a specific solution that will suit the needs of each of their customers. It is created to empower companies towards realizing their full potential.

A subsidiary of OKI Data Corporation of Japan, OKI Data Americas, Inc produces various types of printers and multifunction products. It was established in 1972 through the collaboration between then OKI Electric Industry from Japan and two businessmen from Philadelphia. It was established to address the rising demand in information technology products in the global arena. The multibillion-dollar venture with offices and employees around the world has become one of the leaders in providing quality printing solutions to its customers.

As one of the top four printer manufacturers in the US, OKI Data enjoys more than fifty percent of the total market share according to its company profile. In 1998, it started introducing its line of light-emitting diode (LED) color printers to the public and since then, it hasn't stopped creating and inventing high-quality color printers. However, their success doesn't end there. OKI Data has also become a leading provider of monochrome printers, plain paper facsimile machines, and a host of other printing products that are suited to the specific preferences of its target market. It was the first company to provide 24/7 toll-free assistance to its customers. This helpline has become a valuable asset as it is one of the best ways by which the company can reach out to its valued clients.

Proof of its excellence can be found in how critics and computer enthusiasts continue to rate their products as one of the best in the industry. PC Magazine deemed its color printers as one of the products that have garnered high customer satisfaction scores. OKI Data mainly services business organizations, providing high quality printing solutions. In 2005, it came out with a new line of OKI printers under the OKI Printing Solutions brand. The re-branding was enacted to answer to the growing needs of its clientele by collaborating with other subsidiaries particularly the mother company which is located in Tokyo, Japan.

From the time it was created up until today, OKI Data continues to become the country's leading printing solutions provider. It has been highly acclaimed by renowned technology critics. Sweden's MacWorld has repeatedly recognized its products for their low cost and high quality.