How To Succeed With Outsourcing - Five Essential Strategies
- Date: 2008-07-26 - Word Count: 580
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As a business owner or manager, you might already have heard about the benefits of outsourcing. But, do you understand how it is actually done or how you can make the most from outsourcing your businesses processes? Well if not, then just keep reading. Five essential strategies, tips and suggestions are explained below that will help you in your outsourcing endeavors:
1). Properly Define Your Project Needs -
You may have zeroed in on the best available outsourcing service provider, but you should never forget that such a provider will be able to make progress only when you provide a clear description of your targeted goals and objectives. Providers may have the required talent and domain expertise, but since every business has some very unique business needs and requirements, it would help if you provide detailed information on your business and the planned project and clear any doubts that the provider might have. Do this at the very beginning to avoid complex mix-ups in the future.
2). Treat Your Provider Like A Regular Employee -
Outsourcing may be all about hiring the services of third-party providers, but if you want to safeguard your business interests, it would be better if you assume that you are hiring a regular employee and not an outsider. When you do so, you will be required to thoroughly assess your potential provider, even when the provider might have a proven track record. So, don't be afraid to ask any type and any number of questions to the provider as long as you think that it is necessary in the interest of your business. Follow the same basic procedures as you might be using when hiring internally and you will easily be able to reduce potential risks.
3). Ask For Appropriate Domain Experience -
Outsourcing is a dynamic field and has so many sub-domains that it is always better to choose a provider having the right domain experience. When contacted, most of the bigger players in the outsourcing industry will readily agree to all your project proposals, even when they might never have had handled a similar project in their operational history. The success rate of bigger players may be high, but if you do not wish to become a "guinea pig", we would recommend that you look at domain expertise and not the size.
4). Avoid The Cost-Saving Fixation -
While achieving cost savings may be one of the main objectives of outsourcing business processes, it is recommended that you do not overdo it. It would be quite foolish to choose a provider based solely on the price factor because other objectives such as customer satisfaction are also equally important. Just think how wasteful the entire episode will turn out to be if at the one end you reduce operational costs and on the other end you keep losing customers due to bad customer service.
5). Validate Your Provider's Track Record -
Trust is a highly debated topic in that some say it helps increase cooperation whereas others say it often leads to back stabbing. However, since you just can't take chances, especially when your business is at stake, we would recommend that you experiment with "trust" with your friends and colleagues rather than with a service provider.
Don't just read through the suggested strategies; think them out and see what they really mean for your business and your outsourcing plans. It would help you select the right outsourcing service provider, thereby paving the way for the success of your outsourcing initiatives.
1). Properly Define Your Project Needs -
You may have zeroed in on the best available outsourcing service provider, but you should never forget that such a provider will be able to make progress only when you provide a clear description of your targeted goals and objectives. Providers may have the required talent and domain expertise, but since every business has some very unique business needs and requirements, it would help if you provide detailed information on your business and the planned project and clear any doubts that the provider might have. Do this at the very beginning to avoid complex mix-ups in the future.
2). Treat Your Provider Like A Regular Employee -
Outsourcing may be all about hiring the services of third-party providers, but if you want to safeguard your business interests, it would be better if you assume that you are hiring a regular employee and not an outsider. When you do so, you will be required to thoroughly assess your potential provider, even when the provider might have a proven track record. So, don't be afraid to ask any type and any number of questions to the provider as long as you think that it is necessary in the interest of your business. Follow the same basic procedures as you might be using when hiring internally and you will easily be able to reduce potential risks.
3). Ask For Appropriate Domain Experience -
Outsourcing is a dynamic field and has so many sub-domains that it is always better to choose a provider having the right domain experience. When contacted, most of the bigger players in the outsourcing industry will readily agree to all your project proposals, even when they might never have had handled a similar project in their operational history. The success rate of bigger players may be high, but if you do not wish to become a "guinea pig", we would recommend that you look at domain expertise and not the size.
4). Avoid The Cost-Saving Fixation -
While achieving cost savings may be one of the main objectives of outsourcing business processes, it is recommended that you do not overdo it. It would be quite foolish to choose a provider based solely on the price factor because other objectives such as customer satisfaction are also equally important. Just think how wasteful the entire episode will turn out to be if at the one end you reduce operational costs and on the other end you keep losing customers due to bad customer service.
5). Validate Your Provider's Track Record -
Trust is a highly debated topic in that some say it helps increase cooperation whereas others say it often leads to back stabbing. However, since you just can't take chances, especially when your business is at stake, we would recommend that you experiment with "trust" with your friends and colleagues rather than with a service provider.
Don't just read through the suggested strategies; think them out and see what they really mean for your business and your outsourcing plans. It would help you select the right outsourcing service provider, thereby paving the way for the success of your outsourcing initiatives.
Related Tags: usa, business process outsourcing, call center, outsourcing services, bpo services, ousource accounting
By: D Cobb,
Web Analyst and Sr. Content Writer
Telegenisys Inc. is one of the leading providers of Business Process Outsourcing (BPO) services, offering a wide range of include services such as customer care & support, B2C & B2B telemarketing, content development, accounting and financial services, tax consultancy, medical records retrieval, market research, infomercial sales service, and insurance claims. Your Article Search Directory : Find in Articles
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