It's Comcastic!!!
- Date: 2007-07-04 - Word Count: 431
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That is the new slogan of Comcast after taking over Time Warner. I hope they do bring about some really badly needed changes and that it is not just a hollow slogan for marketing. Here are some just to name a few:
For one, they need to improve their bill payment process. All my bills get paid online but I cannot pay Comcast online. You may ask why? Because if I pay online then I don't get a paper bill even if I ask for one. Here is the problem. If you pay online then you only get an email reminder saying your new bill is online. Since you have 3-4 weeks to pay, you don't pay much attention and inadvertently, you will miss to pay.
All other vendors will send you a paper bill also if you request. Paper bills reduce the chance of you not paying on time. Lots of times the email bill may end up in my 'junk' folder and I would never know. Technically, I should know but in the busy lifestyle that we all have, you forget and then you are stuck with penalty. So I asked them to send me paper bill. Now I have to pay by phone or check.
The problem can be very easily resolved if Comcast were to allow paper bill along with payment online. They would be helping themselves by getting bills paid on time.
Another problem that can be easily resolved by Comcast is that when you call to pay the bill, they will ask you for all kinds of identifying information. Phone number, name, address. It makes no sense to ask when you are paying your bill. Does the bank ask you identity questions when you deposit? NO. After all, you are giving money to them, so the onus is on me to make sure it gets credited to the right account.
If you ever call customer service I am prepared to give them identifying information on time. They always seem to bump the call to someone else and the new person asks you the same questions all over again. Once the person is qualified then if you transfer him within your organization then he/she should not be asked identifying information again and again. It is not only very frustrating but a tremendous waste of time. Comcast could save itself so much in time wasted by each clerk asking the same questions again and again.
So Comcast here are several ways you can improve and save money for the company. Implement those and then we may truly think you are COMCASTIC!
For one, they need to improve their bill payment process. All my bills get paid online but I cannot pay Comcast online. You may ask why? Because if I pay online then I don't get a paper bill even if I ask for one. Here is the problem. If you pay online then you only get an email reminder saying your new bill is online. Since you have 3-4 weeks to pay, you don't pay much attention and inadvertently, you will miss to pay.
All other vendors will send you a paper bill also if you request. Paper bills reduce the chance of you not paying on time. Lots of times the email bill may end up in my 'junk' folder and I would never know. Technically, I should know but in the busy lifestyle that we all have, you forget and then you are stuck with penalty. So I asked them to send me paper bill. Now I have to pay by phone or check.
The problem can be very easily resolved if Comcast were to allow paper bill along with payment online. They would be helping themselves by getting bills paid on time.
Another problem that can be easily resolved by Comcast is that when you call to pay the bill, they will ask you for all kinds of identifying information. Phone number, name, address. It makes no sense to ask when you are paying your bill. Does the bank ask you identity questions when you deposit? NO. After all, you are giving money to them, so the onus is on me to make sure it gets credited to the right account.
If you ever call customer service I am prepared to give them identifying information on time. They always seem to bump the call to someone else and the new person asks you the same questions all over again. Once the person is qualified then if you transfer him within your organization then he/she should not be asked identifying information again and again. It is not only very frustrating but a tremendous waste of time. Comcast could save itself so much in time wasted by each clerk asking the same questions again and again.
So Comcast here are several ways you can improve and save money for the company. Implement those and then we may truly think you are COMCASTIC!
Related Tags: broadband, isp, internet service, comcast, switchemail, time warner, roadrunner, highspeed
Bob Young writes for Switchemail.com that provides 'Solution for bounced email'. He can be reached at administrator at Switchemail.com. Your Article Search Directory : Find in Articles
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