storyteller

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  • storyteller

    • 1.

      Magic Words: What Words are Music to the Ears of your Customers?


      by Craig Harrison - 2006-12-26
      Let's face it, some words have magical powers. Just as "Open Sesame" magically opens the door to a new world, so too can other words and phrases have similar effects on your customers and clients. Thi...
    • 2.

      Lingo Franca: Overcoming Language Barriers Within the Same Language


      by Craig Harrison - 2007-01-14
      Are you on the same page with your customers? If not, perhaps there's simply a page missing. A page you design to help merchants, customers, clients and even co-workers speak the same language, use th...
    • 3.

      Where Sales Meets Service: Up-selling and Cross-selling Made Fun & Easy!


      by Craig Harrison - 2007-02-17
      While navigating an online bookstore I came across the James Frey book popularized by Oprah's book club: A Million Little Pieces. As I read about this book I was informed that "readers who bought A Mi...
    • 4.

      What's your Communication Quotient? Array Workplace Communication - your Key to Success!


      by Craig Harrison - 2007-03-19
      Forget GQ! These days it's your CQ that matters...your Communication Quotient. Degrees and awards are fine, your bilingualism and knowledge of the latest programming languages are nice, but how good a...
    • 5.

      What's Your Communication Quotient? Workplace Communication - Your Key to Success!


      by Craig Harrison - 2007-03-27
      Forget GQ! These days it's your CQ that matters...your Communication Quotient. Degrees and awards are fine, your bilingualism and knowledge of the latest programming languages are nice, but how goo...
    • 6.

      Objections Overruled!


      by Craig Harrison - 2007-04-22
      By now you know that objections come in all shapes and sizes. Your challenge: avoid taking them personally, recognize them as part of the sales process, and learn to transform them into opportunities ...
    • 7.

      How Inquisitive are You?


      by Craig Harrison - 2007-04-22
      Three teen girls entered the subway in mid-conversation: "Is he in our school? " "Yes." "In our grade?" "Yes." "In our calculus class?" "Yes." "Is he fine? "Yes!" "Steve? " "Noooo. " "Seth? " "Phillip...
    • 8.

      Humor - Taking Your Jokes to the Next Level


      by Kelly Swanson - 2007-05-22
      Often as comedians we stop short in the humor writing process. We find the funny and move on. We walk away not realizing the gem that lies waiting just a breath away - that element that will take the ...
    • 9.

      Improve Customer Rapport With Improv!


      by Craig Harrison - 2007-06-24
      As we look for ways to improve our rapport with customers, clients and prospects let's cast our gaze to improv - improvisational behavior popularized by those whacky folks seen in drama classes, theat...
    • 10.

      Aboriginal Secrets


      by Andrewshw2 - 2007-11-02
      For Sally Morgan's mother, Gladys, and Nan, her half caste daughter, the secrets the author wants to tell are the cause of deep shame but the most complicated secret Sally along with Gladys are...