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    • sson

    • 1.

      Shared Services Excellence Award-winner Interview: Nicola Stokes, Anz


      by Jamie Liddell - 2008-08-31
      SSON: How did you become involved with ANZ's shared services program?Nicola Stokes: I was appointed General Manager Shared Services in 2005. There was probably about two-thirds of the organization tha...
    • 2.

      Award-winner Interview: Patrick Cogny, Genpact Europe


      by Jamie Liddell - 2008-09-23
      SSON: Why was Romania selected by Genpact - what was it about the country, and about the specific Bucharest location, which attracted the planning team? Patrick Cogny: For us it's a lot about the tal...
    • 3.

      Q&a: Roy Cartwright, Caterpillar


      by Jamie Liddell - 2008-10-02
      SSON: Roy, tell us a bit about Caterpillar shared services: how long has the organisation been going, where are your centres and what functions are included? Roy Cartwright: Caterpillar HR Shared Ser...
    • 4.

      Q&a: Som Mittal, Nasscom


      by Jamie Liddell - 2008-10-16
      (The National Association of Software and Services Companies (NASSCOM) serves as a chamber of commerce for India's booming IT and services industry - "representing and setting the tone for public poli...
    • 5.

      Q&a: David Ulrich, Ross School Of Business, University Of Michigan


      by Jamie Liddell - 2008-10-17
      (Dave Ulrich is one of the leading figures in the Human Resources field; a writer, speaker, consultant and professor at the University of Michigan, Ulrich has been acclaimed as "the most influential p...
    • 6.

      Sourcing Superstars: Amitabh Chaudhry, Infosys Bpo


      by Jamie Liddell - 2008-10-19
      (Infosys BPO is one of India's leading business process outsourcing providers. A subsidiary of Infosys - one of the great success stories of India's IT boom - Infosys BPO started life in 2002 as Proge...
    • 7.

      Q&a: Andrew Kemp, Bt


      by Jamie Liddell - 2008-10-22
      Almost exactly a year ago, BT - the largest communications services provider in the UK and one of the largest in the world - signed a six-year, £128-million ($250-million) extension to an existing out...
    • 8.

      The Sharp End Of Kpo: Outsourcing R&d


      by Jamie Liddell - 2008-10-22
      (Phanish Puranam is Associate Professor of Strategic & International Management at the London Business School. His research into strategic relationships between organizations has won him international...
    • 9.

      Ten Potential Opportunities in a Time of Crisis


      by Jamie Liddell - 2008-10-24
      There's no doubt that these are trying times - and very few doubts that they will continue to be so for the foreseeable future as the real consequences of the biggest financial crisis since the Wall...
    • 10.

      Sourcing Superstars: Francois Enaud, Steria


      by Jamie Liddell - 2008-10-27
      (Steria is one of Europe's largest IT service providers and, since its 2007 acquisition of British firm Xansa, an increasingly prominent regional player in the BPO sector. We spoke with Steria's Group...