Online banking; online shopping; online gaming; online dating; and now online Government. With many aspects of 21st century life having a major web-based element to them, the UK Government has r...
SSON: Briefly, can you outline the future of sourcing as you see it? Where's it going over the next couple of years?Tom Weakland: Briefly, wow: that'll be tough! Over the next few years we'll see more...
As far as job titles go, 'Historian of the Future' is an absolutely doozy. However, as one of the leading practitioners of this fascinating trade, Dr James Bellini, can testify, the description can le...
SSON: How did you become involved with ANZ's shared services program?Nicola Stokes: I was appointed General Manager Shared Services in 2005. There was probably about two-thirds of the organization tha...
SSON: Why was Romania selected by Genpact - what was it about the country, and about the specific Bucharest location, which attracted the planning team? Patrick Cogny: For us it's a lot about the tal...
SSON: Roy, tell us a bit about Caterpillar shared services: how long has the organisation been going, where are your centres and what functions are included? Roy Cartwright: Caterpillar HR Shared Ser...
(The National Association of Software and Services Companies (NASSCOM) serves as a chamber of commerce for India's booming IT and services industry - "representing and setting the tone for public poli...
(Dave Ulrich is one of the leading figures in the Human Resources field; a writer, speaker, consultant and professor at the University of Michigan, Ulrich has been acclaimed as "the most influential p...
(Infosys BPO is one of India's leading business process outsourcing providers. A subsidiary of Infosys - one of the great success stories of India's IT boom - Infosys BPO started life in 2002 as Proge...
Almost exactly a year ago, BT - the largest communications services provider in the UK and one of the largest in the world - signed a six-year, £128-million ($250-million) extension to an existing out...