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    • 1.

      Mentoring Success Secrets


      by Sally Armstrong - 2006-12-04
      Mentoring Success Secrets? key questions to ask.Mentoring has proven itself to be an effective tool to attract and retain good people. A question on the lips of many HR professionals today is: What...
    • 2.

      Curbing Low Morale


      by Mark Harbeke - 2007-01-03
      Q: I am the office manager of a small insurance firm. I have been here nine months and have noticed that our work environment seems pretty poor. Some of our employees do not seem very motivated, don't...
    • 3.

      One Thing That Will Turn Customers Into Advocates And Build Long Term Loyalty


      by Kevin Cahalane - 2007-01-20
      Let's be perfectly honest - there is an awful lot of hype and hoopla being delivered about customer service. There are a large number of guru's about, chanting easy to assimilate mantra's ('love your ...
    • 4.

      9 LIFESTYLE FACTORS TO ATTRACT AND RETAIN THE RIGHT PEOPLE


      by Mr Sital Ruparelia - 2007-03-07
      Copyright 2007 Mr Sital RupareliaMost western economies are part of a world where we are all far more wealthy than previous generations.Whilst our parents' generation sought security of employment a...
    • 5.

      The 5 Most Common Mistakes with Employee Benefits


      by Mike Nacke - 2007-03-09
      Progressive companies are increasingly relying upon employee benefits to attract and retain top talent according to a new MetLife study. 55% of employers rank 'employee retention' as their No. 1 bene...
    • 6.

      Building Customer Loyalty: A Checklist


      by Kirrily Dear - 2007-03-12
      Tips on Increasing Customer Loyalty for Small BusinessI know customer loyalty is important, how can I check that I have done all I can to build loyalty? You're right customer loyalty is critical. P...
    • 7.

      The What, Why and How of Performance Management


      by Mr Sital Ruparelia - 2007-04-02
      Copyright 2007 Authentic Resourcing LimitedPerformance management is the process through which your business sets, measures and reviews the objectives and performance of your people. Undertaken cons...
    • 8.

      The 5 Keys To Inducting New Employees


      by Mr Sital Ruparelia - 2007-04-02
      Copyright 2007 Authentic Resourcing LimitedWhen it comes to inducting new employees into your business you only get one chance.Get it wrong and you have started to sow the seeds of doubt in the mind...
    • 9.

      Where Are Your Executive Offices?


      by Ed Horrell - 2007-04-03
      In my on-going quest for examples of values-based leadership, I occasionally run across companies who understand that exemplary treatment of employees is the key to outstanding customer service and...
    • 10.

      A New Hire and An Aquarium


      by Andrew Cox - 2007-04-10
      What does an aquarium have to do with a new hire? More than you think. Read on and see how an experience in ignoring the rules of good aquarium management resulted in a lesson that has much broad...