Have you ever frequented one business establish because you received incredibly good customer service and then left that business when the customer service was no longer incredibly good? What busines...
Giving negative performance feedback at work is one of the hardest things to do well. Managers either destroy the confidence of employees by being too heavy-handed or they avoid giving negative feedba...
Copyright © 2007 Inquire ManagementThe vast majority of sales training solutions are action oriented. They tend to focus PURELY on sales strategy, consultative selling, sales management, effective sel...
What's the purpose of 360-degree feedback? What are the most powerful ways to use it?The technology for collecting and reporting multi-source feedback was developed in the 1980s. Its original purpose ...
Performance improvement isn't limited to 2,000 percent solutions (accomplishing 20 times as much with the same time, effort, and resources) . In some instances, you'll accomplish much more. Because of...
"Nothing in this world is so good as usefulness. It binds your fellow creatures to you and you to them. It tends to the improvement of your own character and gives you a real importance in socie...
There is a story in Arabic which tells of a pupil asking a wise man how he could become a good conversationalist. The sage replied, "listen, my son."After waiting a while, the pupil said, "I am ...
This morning we received a message from Mac Anderson, founder of Simple Truths Inc., an organization in the business of encouragement and inspiration. AMC has been a subscriber to Mac's service for so...
Did you know that 21% of the global workforce considers themselves actively engaged in their work right now (loyal, passionate, positive, enjoying their work)? 38% are actively disengaged (meaning...
You have decided that your employees could benefit from better time management. Specifically, you want them to do better at managing interruptions, prioritizing tasks, planning activities, and meetin...