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  • outsourcing services

    • 21.

      Best Practices For Multi-sourcing Relationships


      by Adam Effiel - 2008-07-20
      Multi-sourcing: Moving beyond OutsourcingThe Problems with Traditional OutsourcingTraditional outsourcing is struggling, since it has not been able to deliver any substantial improvements in services ...
    • 22.

      How To Succeed With Outsourcing - Five Essential Strategies


      by D Cobb - 2008-07-26
      As a business owner or manager, you might already have heard about the benefits of outsourcing. But, do you understand how it is actually done or how you can make the most from outsourcing your busine...
    • 23.

      Recessionary Climate Expected to Fuel Demand for Outsourcing Initiatives Into 2009


      by Brad Barrett - 2008-11-24
      Despite the fact that organizations worldwide are deferring capital expenditures, outsourcing continues to be the number one tool chosen to drive organizational change, according to EquaTerra's Advis...
    • 24.

      Benefits To Up Selling And Cross Selling Services


      by Anirban Bhattacharya - 2009-03-25
      Call centre associates should be continuously coached and trained on ways to gather valuable data from customers that the business can then use to establish more customer centric strategies and ensure...
    • 25.

      Business Outsourcing


      by Amit Agrawal - 2009-03-31
      Offshore customer support can be defined as relocation of business processes to a lower cost location, usually overseas. Offshore customer support can be seen in the context of either production off s...