negotiation training

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    • negotiation training

    • 1.

      Monitor, Measure and Manage Your Arbitrary Customer Service Reps


      by Dr. Gary S. Goodman - 2006-12-23
      I walked into Ikea for the third time in two days, not to shop but to return a non-matching wood ottoman frame that I had purchased.I thought I was lucky because I got the same clerk who had helped me...
    • 2.

      Aunt Cecile's Tremendous Negotiation Tip


      by Dr. Gary S. Goodman - 2007-01-22
      My Aunt Cecile, rest her soul, shared a secret with me before heading off to the happy hunting ground."Gary, if anyone asks you an embarrassing question, or simply one you don't care to answer, just p...
    • 3.

      3 Steps to Appealing to Customer Values


      by Dr. Gary S. Goodman - 2007-01-23
      In a recent article I mentioned we're erring in marketing, selling, and in customer retention activities by focusing on CRM, on customer service, and on customer satisfaction.Instead, we should be con...
    • 4.

      Small Businesses Need Sales Scripts, Too!


      by Dr. Gary S. Goodman - 2007-01-26
      Scripting has been employed in selling for at least 80 years that I'm aware of, and perhaps a lot longer.It is the use of patterned sales talks, predictable and reliable conversational strategies that...
    • 5.

      How To Spot A "Replicant" - A Phony Author And A Purchased Article


      by Dr. Gary S. Goodman - 2007-01-27
      There is a nearly foolproof method for spotting a phony author and an article that is unoriginal.I'll get to that in a minute, but let's briefly discuss the problem with many of the leading Internet w...
    • 6.

      Negotiating Nonverbally: Try to Exploit "Tells," Giveaways, and Expressions Given-Off


      by Dr. Gary S. Goodman - 2007-02-13
      There is a painting in Pasadena's Norton Simon Museum that presents a portrait of a gentleman, or so we would think at a cursory glance.But the artist must have been slightly miffed at his subject. Pe...
    • 7.

      30 Ways To Not Come Across Like A Salesperson


      by Dr. Gary S. Goodman - 2007-03-27
      One of my clients has fallen under the spell of a cult.Specifically, it is a sales training cult that has taught him to repudiate everything he thought he knew about selling, including some of the ide...
    • 8.

      Negotiation Training for Business


      by Wayne Hemrick - 2008-06-03
       No matter what type of business you are in, the ability to conduct effective negotiations always comes in handy. Having strong business negotiation skills can improve your business's bottom line an...
    • 9.

      Business, Negotiation Training for Business


      by JONATHON BLOCKER - 2008-06-03
      No matter what type of business you are in, the ability to conduct effective negotiations always comes in handy. Having strong business negotiation skills can improve your business's bottom line ...
    • 10.

      Negotiation Training Can Help in Overcoming Intimidation in Negotiations


      by Wayne Hemrick - 2008-06-04
      When business executives and owners step out into the marketplace for the first time or into a new market, many often find the experience intimidating.  You may not yet be aware of what the other par...