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  • metrics

    • 1.

      A Gold Mine of Data Goes Online

      by Glen Morris - 2006-12-24
      A turning point in the history of American advertising and marketing happened in mid-2006 when the Department of Commerce posted all data tables from its most important publication, The Statistical Ab...
    • 2.

      Working Backwards From Your Goal To Get Ahead

      by Tibor Shanto - 2006-12-31
      It is always interesting when you sit with a group of sales people and the subject turns to sports. No matter what the sport, there is the inevitable talk of the leaders and their potential accomplish...
    • 3.

      "focus Your Internet Marketing With These 5 Strategies"

      by Matt Bacak1 - 2007-05-05
      When you run an Internet business you need to have several income streams. The income streams involve a variety of marketing techniques from Google AdWords to submitting articles to the Internet direc...
    • 4.

      Metrics For Talented Employees

      by Sam Miller - 2007-05-05
      What is the most important task of any HR department? I think the one thing they can do is to find and keep talented people within company. The problem is that these people are usually not like others...
    • 5.

      Cutting Call-center Costs

      by Sam Miller - 2007-05-06
      The call-center is theoretically the place with a lot of phones and people sitting next to each other talking at the same time. But does this is a call-center you should dream about? I'd prefer if my ...
    • 6.

      Factors That Make A Difference

      by Laura Patterson - 2007-05-11
      As marketers in the professional services industry, it is important to understand the key factors that enable us to acquire and keep customers profitably. We've been interested in understanding what t...
    • 7.

      Measure Training Performance. Tips And Tricks.

      by Sam Miller - 2007-07-10
      Training is an area where performance metrics has been missing the point during the past years. This brings about a situation where either the wrong measurements are being selected to determine whethe...
    • 8.

      Calculating Contact/call Center Roi: How Do You Measure The Value Of Customer Satisfaction?

      by Sam Miller - 2007-07-10
      A number of factors must be taken into consideration when calculating the contact or call center ROI. There are variances in how the call center is set up, such as where it is located, whether it is i...
    • 9.

      Making The Most Of Your Supply Chain Metrics To Leverage Competitive Advantage

      by Sam Miller - 2007-07-20
      The majority of KPI dashboards are in fact overloaded with metrics and the key to getting the most out of your SCM intelligence is in choosing the most appropriate metrics that are key to providing de...
    • 10.

      Manage Call-Center Performance With Business Metrics

      by Sam Miller - 2007-07-30
      Today's call center is not something about phone calls, it's a separate business that can... no it MUST generate revenue. It must provide company with fresh ideas, must help company to get new custome...